Dana Love

Key Responsibilities:

• Requirements Gathering: Collaborated with stakeholders, including subject matter experts, customers, and prospects, to collect and define business and technical requirements.
• Documentation: Ensured requirements were documented clearly and were understandable for both business and technical personnel within the organization.
  Communication: Prepared and delivered comprehensive release notes and knowledge base articles to inform internal and external parties of updates and new features in various releases.
• Analysis: Conducted thorough analysis to support decision-making processes and ensure alignment with business objectives.
• Collaboration: Worked closely with cross-functional teams to ensure successful implementation of requirements and facilitated smooth release processes.
• Continuous Improvement: Identified opportunities for process improvements and contributed to the development of best practices within the Operations team.

Key Achievements:

• Developed a standardized template for release notes and knowledge base articles, improving clarity and consistency across communications.
• Enhanced stakeholder engagement and satisfaction by implementing regular feedback loops and updates on project progress.

Key Responsibilities:

Requirements Gathering: Collaborate with stakeholders to gather and analyze business requirements, objectives, and processes.-

Analysis: Conduct thorough system analysis to identify areas for improvement and optimization.

Documentation: Develop comprehensive documentation including business requirements, functional specifications, process flows, and user stories.-

Create Solutions: Design and implement solutions to enhance business workflows, increase productivity, and drive cost savings.

Implementations: Partner with IT teams to translate business requirements into technical specifications and ensure successful system implementations. Perform system testing, user acceptance testing (UAT), and provide ongoing support and training to end-users.
System Performance: Monitor system performance, troubleshoot issues, and recommend enhancements to meet evolving business needs.