Dana Love
Montclair,New Jersey
Overview
24
24
years of professional experience
1
1
Certification
Work History
Seasonal Worker
Macy"s
10.2023 - 12.2023
- Enhanced customer satisfaction by providing effective and friendly retail service during the peak holiday season.
- Contributed to an overall positive work environment during the busy holiday season.
- Assisted in maintaining a clean and organized store environment in the fitting rooms and on the sales floor.
- Assisted with the setup and takedown of promotional displays for seasonal sales.
- Assisted customers with finding clothing and accessories.
Administrative Assistant - Volunteer
United Way of Northern NJ
01.2009 - 12.2019
- Answered phones, routing calls, delivering messages to staff and greeting visitors.
- Delivered effective customer service through timely responses to client inquiries, addressing concerns & developing strong relationships with staff and clients.
- Assisted in providing training materials for workshops and seminars.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and Director with special tasks on as-needed basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Communications Coordinator
Veterinary Referral Center
01.2006 - 08.2007
- Managed clear and concise dialogue for both written and verbal communications as a Liaison for Dr. Rhodes and Patients. Staff. Consulting Physicians and Pharmacies.
- Enhanced office interactions by facilitating client correspondence and patient communications.
- Maintained message consistency across channels to fully support short- and long-term communications goals.
- Customized communication strategies to target patient awareness of services rendered and programs offered.
Office Assistant
Ebert Home Inspections
01.2005 - 08.2007
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, data entry and maintaining a clean workspace.
- Facilitated succesful operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Booked Home Inspections for Inspectors Required For Home Inspections Needed For Closings On Homes.
- Improved customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by maintaining effective communication among colleagues.
- Managed communication within office, ensuring timely dissemination of important information to all staff members.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Receptionist/Front Office Clerk
Allied Plastic Mold Inc.
01.2000 - 12.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Verona High School
Verona, NJ06.1993
Some College (No Degree) - Liberal Arts And General Studies
Rider University
LawrencevilleAssociate of Science - Business Administration And Management
Essex County College
Newark, NJ06.2004
Bachelor of Science - Political Science And Public Administration
Montclair State University
Upper Montclair, NJ05.2009
Skills
- Administrative, Strategic Communications, Customer Service, Volunteer Management, Public Relations, Community Service/Outreach, Non-Profits, Public Speaking Skills,
Certification
Certification of Completion - Mentor Training United Way of Northern NJ
April 2013
Timeline
Seasonal Worker
Macy"s
10.2023 - 12.2023
Administrative Assistant - Volunteer
United Way of Northern NJ
01.2009 - 12.2019
Communications Coordinator
Veterinary Referral Center
01.2006 - 08.2007
Office Assistant
Ebert Home Inspections
01.2005 - 08.2007
Receptionist/Front Office Clerk
Allied Plastic Mold Inc.
01.2000 - 12.2002
High School Diploma -
Verona High School
Some College (No Degree) - Liberal Arts And General Studies
Rider University
Associate of Science - Business Administration And Management
Essex County College
Bachelor of Science - Political Science And Public Administration
Montclair State University