Dana LoVoi
Fleming Island
Summary
I have had extensive experience in case management and therapeutic interventions. Skilled in communication and time management. Experience working with all ages and populations. Detail-oriented passionate about facilitating excellent patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Manager
Jewish Social Services Agency
Rockville
11.2021 - 03.2025
- Coordinated comprehensive care plans for individuals across various settings to ensure continuity of care.
- Assisted clients in developing and achieving short-term and long-term goals.
- Ensured that all documentation is completed accurately according to state regulations.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Educated family members about patient's condition, treatments and available resources.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Developed and implemented care management plan to address needs and goals.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
Discharge Planner
Winnie Palmer Hospital for Women and Babies
Orlando
08.2012 - 12.2013
- Utilized data and experience to coordinate patient care and rehabilitation.
- Collaborated with other healthcare professionals to ensure successful transition from hospital to home setting.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Assisted in the coordination of services needed after hospitalization such as home health care, durable medical equipment, transportation.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Facilitated referrals for follow up appointments with specialists or primary care providers post-discharge.
- Provided education, support, and guidance to families of discharged patients.
- Created a safe environment for discharged patients by providing information about safety precautions at home and in the community.
- Monitored and documented patient's condition following discharge and reported changes in status to attending physician.
- Tracked patient or client care and followed through to provide service effectiveness.
- Planned and coordinated discharge from care facility to patient's home.
- Maintained timely communication with physicians regarding patient's progress during the course of treatment prior to discharge.
- Documented services and collected required data for evaluation.
- Collaborated with other professionals to assess client needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Intern
Crisis Center of Tampa Bay
Tampa
08.2011 - 12.2012
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, and counselors to coordinate care for clients.
- Supported administrative needs of therapy staff by gathering and organizing documents and materials.
- Actively sought out feedback from supervisors regarding job performance and areas needing improvement.
- Performed therapy sessions with well-coordinated and safety-oriented approach.
- Evaluated substance use disorders and related mental health issues.
- Attended trainings focused on topics such as trauma informed care or cultural competency when working with diverse populations.
- Maintained accurate records of all patient progress reports.
- Delivered appropriate therapy based on diagnosis and individual needs.
- Created treatment plans based on each client's unique needs and goals.
- Collaborated with multidisciplinary teams to coordinate care for clients.
- Educated families about mental health issues and resources available to them.
- Performed comprehensive assessments for each patient.
- Attended workshops related to the field of psychology or psychiatry in order to stay up-to-date on best practices.
- Developed a deep understanding of the ethical guidelines associated with working with patients in a clinical setting.
- Participated in team meetings to discuss treatment plans for clients.
- Utilized various evidence-based techniques when conducting therapy sessions such as Cognitive Behavioral Therapy or Dialectical Behavioral Therapy.
- Facilitated and obtained appropriate authorizations for care.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Helped design activities that help children learn social skills, coping mechanisms, and problem solving strategies.
- Maintained clinical documentation of goals and progress.
- Promoted client awareness and growth with therapeutic interventions.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Conducted regular check-ins with clients to ensure they are receiving adequate care.
- Monitored patient progress by administering standardized tests and surveys.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
Case Manager
Childrens Home Society
Tampa
04.2009 - 03.2012
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Assisted clients in setting realistic goals and developing action plans.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Monitored client progress through regular follow-up contacts.
- Maintained confidentiality and adhered to professional ethics and standards.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assisted individuals with eligibility for available benefits.
- Participated in professional development opportunities to stay current with best practices in case management.
- Developed and maintained relationships with community resources and service providers.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained up-to-date case records with case activity status.
- Prepared and presented case reports and summaries to stakeholders and management.
- Educated clients and their families about their rights and available community resources.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Conducted home visits to assess living conditions and support needs.
- Developed individualized care plans with input from clients and their families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in professional development activities related to case management best practices.
- Provided referrals to appropriate health care providers or other community resources.
- Supported family members by providing information on local support groups.
Education
Master of Science - Social Work
University of South Florida
Tampa, FL12-2012
Bachelor of Science - Social Work
University of South Florida
Tampa, FL12-2008
Skills
- Care coordination
- Case documentation
- Needs assessment
- Service planning
- Client advocacy
- Regulatory compliance
- Adaptability and flexibility
- Patient relations
- Professional demeanor
- Community-based educational programs
Certification
- Licensed Clinical Social Worker - 7/29/2025 - SW23333
Timeline
Care Manager
Jewish Social Services Agency
11.2021 - 03.2025
Discharge Planner
Winnie Palmer Hospital for Women and Babies
08.2012 - 12.2013
Intern
Crisis Center of Tampa Bay
08.2011 - 12.2012
Case Manager
Childrens Home Society
04.2009 - 03.2012
Master of Science - Social Work
University of South Florida
Bachelor of Science - Social Work
University of South Florida
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