Summary
Overview
Work History
Education
Skills
Timeline
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Dana Lucas

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

11
11
years of professional experience

Work History

Office Manager

Wren Trucking LLC
06.2022 - 03.2024
  • Answer Phones as needed for orders for rock or dirt hauling, take payments
  • Handle daily sheets that the Drivers turned in and make corrections as needed and figure daily pay for there weekly payroll.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Dispatcher

Agero
04.2021 - 06.2022
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Packer Associate

Amazon Fullfillment Center STL8
03.2020 - 04.2021
  • Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.

Office Manager/Owner

Dillon's Automotive
01.2013 - 12.2019
  • Managed day to day expenses, ordering parts and paying for the parts coming in.
  • Managed Payroll and Taxes
  • Greeted Customers and wrote down the issues they were having with there vehicle, Got maintenance report printed up and to the mechanics, took care of payments from customers. Cash, Credit, Debit or check payments.
  • Manage office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.

Education

High School Diploma -

Troy Buchanan High School
Troy, MO

Skills

  • Compliance Monitoring
  • Workforce Management
  • Expense Reporting
  • Staff Management
  • Billing
  • Bookkeeping
  • Customer Service
  • Clerical Support
  • Payroll Processing
  • Organizational Skills
  • Office Management
  • Operations Management

Timeline

Office Manager

Wren Trucking LLC
06.2022 - 03.2024

Dispatcher

Agero
04.2021 - 06.2022

Packer Associate

Amazon Fullfillment Center STL8
03.2020 - 04.2021

Office Manager/Owner

Dillon's Automotive
01.2013 - 12.2019

High School Diploma -

Troy Buchanan High School

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Dana Lucas