Dana Lugo
Belleville,NJ
Summary
- Team player with 24 years of experience
- Open-minded and willing to face new challenges
- Always dedicated to maintaining high-quality service levels
- Cooperative and helpful in working with teams
- Strong customer service skills with the capability to interact with personnel at all levels Excellent communication skills, organizational skills, and ability to follow instructions
- Ability to handle sensitive and confidential materials Available to work overtime as needed Highly motivated employee with a desire to take on new challenges.
- Strong work ethic, adaptability, and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Substitute Paraprofessional
Kelly Educational For Belleville Education
09.2023 - Current
- Assume duties of the district employee in accordance with school district lesson plans, school rules, and Kelly policies
- • Assist, support and work closely with the supervising district/school employees
- • Assisting students on classroom topics/courses
- • Building positive relationships
- • Assigning or re-enforcing tasks and homework
- • Empower students to learn, and encourage classroom participation
- • Assist in building a classroom environment that's conducive to learning and appropriate to the ability and interests of students
- • Adapt to the various learning styles of students
- • For long-term teacher assignments, it may be required to develop lessons plans, as well as build, administer, and grade tests and assignments
Site Teacher
KinderCare - Champions
06.2023 - 08.2023
- Implement Champions curriculum in a way that is consistent with the unique needs of each child Create a safe, nurturing environment where children can play and learn
- Partner and communicate with parents, with an shared desire to provide the best care and education for their children
- Support center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
- Work with all ages from pre-school to 6th grade
Mail Clerk
Lancesoft Client Eisai
06.2022 - 06.2023
- Sort, scan, and distribute incoming correspondence and packages
- Answer mailroom telephones and assist clients at all levels
- Order office supplies, also distribute probiotics to all pantry areas
- Check all battery stations for used batteries
- Arrange for Courier Service to pick up mail to go to Post Office
- Sort all incoming courier packages, and log book
- Perform daily activities in the mailroom, which include but are not limited to all aspects of corporate mailroom functions as well as various Site service tasks
- Perform all aspects of the Mailroom facility including some Site Services tasks on a daily basis.
- Sort incoming mail, opening envelopes by hand or machine, and deal with parcels as well.
- Will distribute interoffice mail and copy paper also.
- Process, weigh, and affix postage either by hand or with a meter for outgoing mail.
- Process all incoming and outgoing envelopes and packages from services such as United Parcel Service and Federal Express, and any overnight delivery.
- Perform a conference room set up by rearranging tables and chairs and on occasion set up folding tables.
- Provide coverage of breaks for receptionist by answering switchboard calls and greeting guests visiting our corporate headquarters
Mailroom Clerk
CBRE Client EY
05.2021 - 06.2022
- Sort, scan, and distribute incoming correspondence and packages
- Accept all packages and enter through an x-ray machine to ensure safety
- Answer mailroom telephones and assist clients at all levels
- Work with Neopost as well as other standard mailroom equipment Manage ordering of supplies for copy machine/fax machine
- Order office supplies
- Handle Lost and found and document item and location item were found
- Place USPS Mail in mail folders, and contact all clients when receive a package
- Handle lost and found
- Direct visitors to an appropriate person or conference room.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Followed safety protocols while handling and sorting mail for personal safety purposes
- Maintained high level of confidentiality with mail items in line with regulations
- Maintained clean and organized mail room to promote safety and efficiency
- Proved successful working within tight deadlines and a fast-paced environment
- Maintained customer satisfaction by responding to customer inquiries and complaints
Mailroom Clerk
EY
06.1999 - 05.2021
- Manage ordering of supplies for Meadowlands Complex – EY Floors
- Sort, scan, and distribute incoming correspondence and packages
- Send client checks to bank for theTreasury Department, and make bank deposits
- Arrange for courier service of special pickups for same-day delivery
- Send out clients' personal packages as well as telecommuters' mail to their homes
- Accept all packages and enter through an x-ray machine to ensure safety
- Answer mailroom telephones and assist clients at all levels in theSecaucus Office
- Work with Neopost as well as other standard mailroom equipment Manage ordering of supplies for copy machine/fax machines
- Proficient in placing supply machines and replenishing supplies as needed
- Update personal logs to send to PNC Bank for employees' personal needs such as purchasing stamps and FedEx packages
- Assist clients with HP multifunction machines when are generating error messages
- Oversee cleaning crew and supervise as needed – about 20 staff
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Managed file archival and information retrieval
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
Education
High School Diploma -
06.1999
Skills
- Microsoft Products (Word, Excel, Pivot Tables, One Note)
- Proficient in Outlook, Calendaring, setting up Meetings, Setting up Calls
- EY Reserve Coordinator 70
- Operation of supply machines
- EMS Workspace 502
- Pitney Bowes machines and other standard mailroom equipment
- Neo Post Machines standard in Mailroom
- I MAT Tracker
- Fidelus Console phone system
- Proficient in E-Verify and I-9 New Hires System
- Lotus Notes
- Microsoft Teams
- Akkadian Console Operator phone system
- Walk around them building with Secure Disposal Personal
- Scanner and Mail / Postal Mail and packages – 1S- 50000
- Proficient in Executive Assistant Skills, Attended Classes on various Responsibilities and duties of Assisting Partner, Principal, Executive Director, and Director
- Answer, screen, and forward incoming phone calls
- Order & manage supplies (pantries, copiers, office supplies, etc
- Work with the records Management team to inventory client's archived files stored offsite at Iron Mountain
- Manage the secure disposal of documents through vendor, “Iron Mountain, and assist their company representative
- Add data in I Mat Tracker with boxes coming and going from office to warehouse
- Omni Rims 9 – Input document data and perform Data Integrity validation
- Assist employees at client sites and offsite
- Quadrant Postage Machine
- Data Entry
- Child Care From Preschool ~2nd Grade
- Outstanding customer service skills,
- Strong organizational skills,
- Ability to multi-task and handle multiple situations effectively Team Building
- Google Drive
- MS Office
- Organization
- Data Entry
- Attention to Detail
- Data Management
- Research
- Networking
- Verbal and Written Communication
- Community Outreach
- Excellent Communication
Timeline
Substitute Paraprofessional - Kelly Educational For Belleville Education
09.2023 - Current
Site Teacher - KinderCare - Champions
06.2023 - 08.2023
Mail Clerk - Lancesoft Client Eisai
06.2022 - 06.2023
Mailroom Clerk - CBRE Client EY
05.2021 - 06.2022
Mailroom Clerk - EY
06.1999 - 05.2021
Bergen Tech Vocational High School, - High School Diploma,