Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Dana Maddock

Dana Maddock

Employee Experience Supervisor
Fargo,ND

Summary

Experienced Office Services Manager with a demonstrated history of working in the facilities management industry. A devoted people leader with a high caliber knowledge of receptionist duties, shipping and receiving in addition to event planning and budgeting. Responsible for optimizing performance of day-to-day operations, process implementation/improvement, quality coaching and ensuring SLA compliance. Uses independent decision-making skills and sound judgment to positively impact company success. Has had best-in-class customer experience training, along with experience in Learning and Development, employee engagement, and succession planning. A strong communicator who can engage and influence diverse stakeholders.

Overview

25
25
years of professional experience

Work History

Employee Experience Supervisor

CBRE-Microsoft Fargo
01.2004 - Current
  • Primary interface between client and CBRE employees on all issues related to Employee Services -Hire, train and support highly motivated customer-focused staff.
  • Demonstrate process leadership and excellence by eliminating defects, reducing cycle time and continuous process improvement.
  • Maintain audit ready status of all functions in mailroom and shipping/receiving department.
  • Provide and incorporate standardized processes and procedures throughout designated portfolio as outlined by client.
  • Serve as Employee Services SME and actively communicate with District Facility Manager to support on-site staff.
  • Additional Ad-hoc duties: -Program manager who oversees relationship with FedEx for all North American Microsoft sites -New Hire trainer for peers: Entrusted by senior leadership to travel and support in onboarding and implementing operational processes for new EES’s across the country.
  • Periodic travel to regional Microsoft sites to conduct site audits and assist with training or coaching -Program leader for Supported Employment Program for the Fargo campus and participated as SME when SEP program was rolled out to all North American sites.
  • Collaborate with peers and senior leadership across portfolio to develop, communicate and train people on new programs and processes.
  • Cultivated interpersonal skills by building positive relationships with others.

Fine Jewelry Manager

Finlay Fine Jewelry
01.1998 - 01.2004
  • Oversaw sales staff and merchandising operations for department generating $500K+ in annual sales.
  • Developed goals and strategies for sales goal attainment by departments 9 sales associates.
  • Performed all aspects of sales and clientele development.
  • Increased department sales volume every year as manager
  • Achieved “Winner’s Circle” status for sales increases in 1999 and 2000.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Bachelor of Science (BS) - Education

Mayville State University
Mayville, ND

Skills

  • Customer Experience
  • Team management
  • Motivational Leadership
  • Staff Coaching and Training
  • Operations management
  • Microsoft Office
  • Sales
  • Experience Management
  • Cross-Functional Collaboration
  • Employee Supervision
  • Employee Interviewing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Employee Experience Supervisor

CBRE-Microsoft Fargo
01.2004 - Current

Fine Jewelry Manager

Finlay Fine Jewelry
01.1998 - 01.2004

Bachelor of Science (BS) - Education

Mayville State University

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Dana MaddockEmployee Experience Supervisor