Dana Mancini-Lombardi
NEWTOWN SQUARE,PA
Summary
Proven achiever in Human Resources and Office Management at Reflection Automotive Detail, adept in conflict resolution and maintaining meticulous records. Skilled in administrative tasks and employee relations, I excel in fast-paced environments, demonstrating strong computer literacy and a team-oriented approach. Successfully enhanced workplace harmony and streamlined hiring processes, significantly improving efficiency and staff satisfaction.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant & Office Management
Reflection Automotive Detail
01.2015 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Conducted exit interviews with terminated employees.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Realtor
Berkshire Hathaway HomeServices
02.2015 - 04.2021
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Care Coordinator
Executive Health Resources
11.2010 - 01.2014
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN09.2024
Skills
- Administrative Skills
- Office Administration
- Maintaining files
- Scheduling
- Team Player
- Conflict Management
- Employee Relations
- Human Resources Support
- Onboarding Coordination
- Computer Literacy
- Staff education and training
- New Hire Orientation
Timeline
Realtor
Berkshire Hathaway HomeServices
02.2015 - 04.2021
Human Resources Assistant & Office Management
Reflection Automotive Detail
01.2015 - Current
Care Coordinator
Executive Health Resources
11.2010 - 01.2014
Bachelor of Science - Psychology
Capella University
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