DANA MANO
Gig Harbor,WA
Summary
Dynamic and results-driven professional with over a decade of experience in marketing, account management, and event coordination. Skilled at building strong client relationships, leading cross-functional projects, and delivering creative solutions on time and within budget. Adept in both corporate and small business environments, with a proven record of increasing efficiency, streamlining processes, and exceeding client expectations.
Overview
13
13
years of professional experience
Work History
Project and Operations Manager
Pacific Tradeworks
Gig Harbor, Washington
01.2017 - 01.2021
- - Manage day-to-day client communications, scheduling, and account needs.
- - Oversee product logistics, including freight coordination and seasonal program planning.
- - Maintain social media presence and execute marketing strategies.
- - Partnered with clients from concept to completion, delivering projects that aligned with their vision and expectations.
- - Handle invoicing, reconciliation, and order fulfillment quality control.
Account Executive
SanMar
Issaquah, Washington
01.2014 - 01.2017
- - Managed high-volume accounts, ensuring timely project completion and client satisfaction.
- - Resolved order issues while preserving customer service standards.
- - Created marketing materials and coordinated with clients to meet merchandising needs.
- - Trained and supported team members in meeting deadlines and improving processes.
Project Manager
Bonsai Media Group
Seattle, WA
01.2012 - 01.2014
- - Led web development projects from planning through launch.
- - Coordinated meetings, assigned roles, and maintained timelines to achieve client goals.
- - Recommended and implemented enhancements for site usability and branding consistency.
Marketing/Event Coordinator
Standard Process
Redmond, WA
01.2011 - 01.2012
- - Coordinated logistics for large-scale seminars, webinars, and conventions.
- - Managed registration, CEU applications, and event expense tracking.
Paralegal
Ahlers & Cressman
Seattle, WA
01.2008 - 01.2011
- - Maintained case files, prepared legal documents, and coordinated presentations for trial.
- - Organized research and provided critical attorney support for litigation.
Education
Bachelor of Science - Law and Justice
Central Washington University
Ellensburg, WA2007
Skills
- - Marketing Strategy & Campaign Execution
- - Project & Event Management
- - Client Relations & Account Growth
- - Process Improvement & Workflow Optimization
- - Social Media & Content Management
- - Data Tracking & Reporting
- - Tools: Microsoft Office, WordPress, Constant Contact, MailChimp, Excel, Access, PowerPoint
Timeline
Project and Operations Manager
Pacific Tradeworks
01.2017 - 01.2021
Account Executive
SanMar
01.2014 - 01.2017
Project Manager
Bonsai Media Group
01.2012 - 01.2014
Marketing/Event Coordinator
Standard Process
01.2011 - 01.2012
Paralegal
Ahlers & Cressman
01.2008 - 01.2011
Bachelor of Science - Law and Justice
Central Washington University
CAREER PAUSE FOR FAMILY PRIORITIES
- 2021–Present
- With my son just 18 months old and our family’s needs requiring a consistent at-home parent, I made the intentional choice to step away from the workforce to be present during his early years. While this meant putting my professional growth on hold, it allowed me to focus on family stability, manage our home efficiently, and stay active in volunteer and community roles. With my son now starting in school, I’m excited to re-engage my skills in marketing, project management, and client relations.