Summary
Overview
Work History
Education
Skills
Timeline
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Dana Marie

Peotone,IL

Summary

As the Office Manager of the Will County Fair Association with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in vendor engagement and organizational strategies, I effectively managed sensitive information while streamlining processes. My strong customer service and data management abilities led to improved client relations and successful event coordination.

Overview

26
26
years of professional experience

Work History

Office Manager

Will County Fair Association
06.2008 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Opened and closed location to uphold successful events.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained contracts and records with 3rd party lessee of the facility and vendors for the fair.

Customer Service Representative

Cigna
10.2007 - 02.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Inside Sales Representative

Inland Arts and Graphics
06.1999 - 09.2007
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

High School Diploma -

Lincoln-Way High School
New Lenox, IL
05.1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Scheduling and calendar management
  • Clerical support
  • Mail handling
  • Scheduling
  • Inventory control
  • Operations management
  • Event coordination
  • Facility management
  • Contract administration
  • Information protection
  • Vendor engagement
  • Scheduling and coordinating
  • MS office

Timeline

Office Manager

Will County Fair Association
06.2008 - Current

Customer Service Representative

Cigna
10.2007 - 02.2008

Inside Sales Representative

Inland Arts and Graphics
06.1999 - 09.2007

High School Diploma -

Lincoln-Way High School

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Dana Marie