Dana Martin

Daily posting incoming payments. Ensured reimbursement accuracy based on contracts. Claims reimbursement and accuracy

• Processed patient billing inquiries, ensuring timely and accurate resolution of issues.
• Collaborated with healthcare providers to verify insurance eligibility and coverage details.
• Utilized billing software to generate invoices and maintain comprehensive records of transactions.
• Monitored accounts receivable to identify discrepancies and initiate corrective actions promptly.
• Developed improved workflows for billing processes, enhancing efficiency and reducing errors.
• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted in training new staff on billing procedures and company policies for optimal performance.

• Analyzed recovery data to identify trends and improve operational efficiency.
• Collaborated with cross-functional teams to streamline recovery processes and enhance service delivery.
• Developed reports on recovery metrics to inform strategic decision-making and resource allocation.
• Assisted in implementing process improvements to reduce recovery times and increase accuracy.
• Trained new analysts on recovery protocols and system navigation for enhanced team performance.
• Monitored compliance with regulatory requirements in recovery operations to mitigate risks.
• Conducted periodic reviews of existing accounts, strategizing new approaches that led to successful account settlements and increased overall recovery rates.
• Interacted with development and end-user personnel to determine application data access requirements.
• Assisted in formulating new policies that enhanced account resolution rate through innovation methods.
• Collaborated with cross-functional teams to optimize recovery efforts and maximize results.
• Trained new team members on company policies, procedures, and best practices in the field of recovery analysis.
• Maintained confidentiality as per company policy handling sensitive information about clients'' financial situations while working on their cases.
• Streamlined the recovery process for increased efficiency and improved overall performance.
• Contributed to team success by sharing knowledge about effective techniques used in resolving difficult cases leading to better results.
• Managed a high volume of accounts, ensuring timely follow-up and thorough documentation.
• Participated actively in department meetings sharing valuable insights which led towards better decision making in recovery efforts.