Dana Martin
Fort Wayne,IN
Summary
Experienced operations and quality professional with a strong background in quality control analysis, defect tracking, and operational efficiency. Known for attention to detail, teamwork, and clear communication across production, QA, and customer service settings.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Operations Associate II
BAE Systems Inc.
Fort Wayne, Indiana
09.2023 - Current
- Prepared test data for application and system checks to ensure accurate testing.
- Executed manual test cases to validate quality assurance processes and product standards.
- Communicated testing progress to project teams and QA stakeholders.
- Analyzed test results and reported defects to developers for resolution.
- Logged defects in employer tracking system and updated test status.
- Maintained up-to-date documentation related to software changes and defect tracking.
- Conducted quality assurance checks on products prior to shipment to confirm compliance with quality standards.
- Compared materials, information and procedures to established requirements to assess compliance.
- Completed variety of tests on construction materials using sophisticated materials-testing equipment to assess durability and performance.
- Applied standardized tests and measurements to assess data and document accuracy.
- Facilitated waste management by breaking down boxes for recycling.
Manager on Duty
Advanced Auto Parts
Fort Wayne, Indiana
10.2019 - Current
- Managed daily front-of-house operations during assigned shifts
- Coordinated opening and closing procedures to ensure smooth transitions between shifts
- Enforced company policies and safety standards throughout shifts
- Communicated updates between leadership, staff, and incoming managers
- Trained new team members on service expectations and daily routines
- Provided guidance and support to team members when needed.
- Ensured compliance with safety regulations, company policies, and procedures.
- Complied with company policies, objectives and communication goals.
- Implemented quality control measures to enhance service accuracy and consistency.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Returns Specialist
Sweetwater
Fort Wayne, Indiana
03.2020 - 02.2022
- Processed Sweetwater music gear returns using RMA and order systems.
- Inspected returned instruments and accessories for damage, defects, and completeness.
- Coordinated with Sweetwater customer service on return questions and exceptions.
- Documented return details in Sweetwater inventory and account records.
- Routed approved items to repair, restock, or vendor channels.
- Conducted research on customer accounts to resolve return issues.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Performed detailed reviews of customer returns to identify any discrepancies.
- Maintained comprehensive records of returned items in database systems to ensure accuracy.
- Inspected packaging for quality and damage prior to processing returns to verify good quality, no damage and acceptable appearance.
- Cleared and discarded boxes and packing materials to maintain a tidy workspace. of boxes and packing material to maintain general housekeeping.
- Examined merchandise to determine problems and evaluate possible solutions or repair.
- Reported discrepancies or product damage to maintain accuracy and efficiency goals.
- Attached identifying tags to track returned items and put back into stock.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Collaborated with team members to streamline return processes and enhance customer service.
- Rotated through various departments to meet demands of business.
- Exercised safety precautions to prevent injury or damage to products and equipment.
Janitor/Paint Department Associate
Demister Machine Company
Fort Wayne, Indiana
04.2017 - 03.2019
- Prepared and mixed paint materials for department finishing work, ensuring accuracy and consistency.
- Inspected surfaces for cleanliness before coating application.
- Loaded and unloaded parts for paint line flow.
- Followed safety procedures and material handling standards in the paint department.
- Executed established procedures for mixing, measuring, tinting, and blending paints and stains to meet project specifications.
- Ensured compliance with safety regulations while handling hazardous materials.
- Maintained cleanliness of the department by dusting shelves, sweeping floors and taking out trash regularly.
- Cleaned offices, restrooms, and break areas throughout Demister Machine Company facilities.
- Followed safety procedures while maintaining clean, orderly manufacturing environments.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Refined cleaning procedures to enhance efficiency.
- Followed company uniform, performance and security policies in every job.
Assembly Line Production Worker
TI Automotive Systems
Ossian, Indiana
08.2013 - 10.2016
- Assembled automotive components on TI Automotive Systems production line.
- Assembled components according to established procedures and safety protocols.
- Loaded materials into line stations to ensure efficient workflow and maintained organized work areas.
- Monitored line flow and reported equipment issues to supervisors.
- Inspected parts for defects and followed quality standards.
- Performed quality checks on products to ensure they met company standards.
- Identified defective parts or items needing rework during inspections.
- Recognized defective material and reported the issues to management.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Stacked finished products onto pallets to facilitate timely shipment from the facility.
- Follow safety procedures and wore required protective equipment.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Collaborated with team members to align on production goals and enhance overall team performance.
- Contributed to a team-based environment to maintain line productivity and meet expected deadlines.
- Assumed various positions on the assembly line to support operational needs.
- Completed component assembly with minimal supervision to meet deadlines.
- Worked through each required task and step in production processes.
- Report any potential hazards or areas of improvement to supervisors immediately.
- Built and packaged products to comply with multiple work orders and deadlines.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Fort Wayne, IN07-2012
Skills
- Quality management
- Quality control analysis
- Operational efficiency
- Attention to detail
- Workload prioritization
- Team collaboration
- Communication skills
- Policy reviews
- Defect tracking
Certification
- J-STD-001 Certification
- J-STD-001 Recertification
- Electrostatic Discharge Awareness Certification
Timeline
Operations Associate II
BAE Systems Inc.
09.2023 - Current
Returns Specialist
Sweetwater
03.2020 - 02.2022
Manager on Duty
Advanced Auto Parts
10.2019 - Current
Janitor/Paint Department Associate
Demister Machine Company
04.2017 - 03.2019
Assembly Line Production Worker
TI Automotive Systems
08.2013 - 10.2016
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana