Summary
Overview
Work History
Education
Skills
References
Timeline
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Dana Mateo

Dana Mateo

Mooringsport,LA

Summary

Extremely capable, dependable and detail orientated individual, with a desire to work as a dedicated professional. Flexible, determined and personable with co-workers and clients. Motivated with an ability to work under pressure and deal with high traffic environments. Resourceful Supervisor trained in resolution of critical issues within a time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

16
16
years of professional experience

Work History

CAD/CAM Supervisor

Gator Ceramics Dental Lab
Bossier City, LA
03.2015 - Current
  • Developed, implemented and maintained a digital import department, including development of operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Collaborated with other team members and initiated self-learning to continually increase my knowledge and understanding of the products and services we offered to provide the best information and assistance to our doctors and their staff.
  • Continuous integration of new technology and new intraoral scanner platforms to provide ease of information and file transfer for our doctors.
  • Organize and maintain crucial information regarding our doctors, patients, and individual cases through database entry and tracking, providing detailed prescription details and case set-up before fabrication.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitor and maintain component inventory and fulfill special orders for other team members.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Directed and supervised team of 4 employees in daily operations. Evaluated employee performance through periodic reviews and documented results accordingly.
  • Attended weekly production and manager meetings while also conducting weekly meetings with my department team members to discuss upcoming tasks, project deadlines and new procedure implementation as needed.
  • Displayed strong telephone etiquette, effectively handling difficult calls and was frequently recognized by management for providing exceptional customer service. I also maintain a high customer satisfaction by resolving problems and needs quickly and effectively.
  • Currently responsible for creating a new Removable Department for the company, constructing and implementing new policies, procedures, and workflows. Coordinating policies and procedures for a new merge with another exsisting lab.

Ophthalmic Technician

Vitreo Retinal Associates
Shreveport, LA
01.2014 - 11.2014
  • Prepared patient charts prior to each visit including relevant past medical history.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function. Also took blood pressure and updated any changes in medical history and medications.
  • Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
  • Performed administrative tasks such as filing documents, answering phones.
  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
  • Administered eye drops to patients as directed by physician.
  • Scheduled appointments for patients based on their availability.
  • Took payments and worked in patient check-in and check-out when needed.
  • Provided assistance in the preparation of equipment for procedures. Pull medicines, prep patients and assist doctor in administering opthalmic injections.
  • Also worked as a receptionist and medical transcriptionist for this office from 2005 though 2007.

Medical Laboratory Technician

Minden Medical Center
Minden, LA
05.2013 - 12.2013
  • Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
  • Followed laboratory guidelines for handling biological specimens.
  • Prepared standard solutions to combine with samples according to formulas or procedures.
  • Properly documented all variables relative to specimen processing.
  • Analyzed results of tests for conformity to specifications.
  • Conducted blood tests for transfusions.
  • Inoculated bacteriological material with test organisms.
  • Operated equipment to analyze bodily fluids for anomalies.
  • Cleaned and sterilized lab area, tools and equipment.
  • Conducted analysis using microscope or test equipment to detect diseases or irregularities. Also stained slides with dye to identify anomalies.
  • Combined reagents with samples following standardized experimental processes.
  • Processed specimens using automated analyzers according to standard operating procedures.
  • Validated laboratory test processes for completeness and safety.
  • Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
  • Recorded all test results accurately into the laboratory computer system.
  • Collected blood or tissue samples from patients for lab work.

Household Operations Manager

Self-employed
Mooringsport, LA
04.2008 - 05.2013
  • Self-motivated stay at home mother of two children.
  • Maintained a clean and safe environment.
  • Organized daily tasks, family budgets, meal planning, doctors visits, school functions, extracurricular activities, homework and many more tasks.
  • 100% attendance :)
  • Created and maintained a Girl Scout Troop for our area. Coordinated learning, crafts, trips and skill building activities for a troop of 15 girls for 4 years.
  • While being a stay at home Mom, I also attended college and achieved an Associates Degree in Clinical Laboratory Science.

Education

Associate of Science - Clinical Laboratory Science

Southern University At Shreveport
Shreveport, LA
05-2013

Skills

  • Staff Management
  • Inventory Oversight and Control
  • Process Monitoring and Improvement
  • Operations Management
  • Training and Mentoring
  • Complex Problem-Solving
  • Processes and Procedures

References

References available upon request.

Timeline

CAD/CAM Supervisor

Gator Ceramics Dental Lab
03.2015 - Current

Ophthalmic Technician

Vitreo Retinal Associates
01.2014 - 11.2014

Medical Laboratory Technician

Minden Medical Center
05.2013 - 12.2013

Household Operations Manager

Self-employed
04.2008 - 05.2013

Associate of Science - Clinical Laboratory Science

Southern University At Shreveport

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Dana Mateo