Dana Mayer

• Answer and manage incoming and outgoing calls.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegate tasks to administrative support staff to organize and improve office efficiency.
• Reconcile account files and produce monthly reports.
• Track records, file documents, and maintain communication between residents to manage office activities.
• Delegate tasks to administrative support staff to organize and improve office efficiency.
• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager.
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite; records in the proper accounts and issues receipts.
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
• Schedules clubhouse rentals.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Refers all sales prospects to the Community Manager and enters prospect information into NetSuite in a timely manner..
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Other duties as assigned.
• Monitor front areas so that questions can be promptly addressed.

.

• Handle all new hire paperwork and setup
• Medical and Dental enrollment and maintenance
• 401k Administrator
• Payroll
• Code A/P invoices for the proper G/L account
• Manage OSHA & Labor Law compliance posters
• DOT Drug & Alcohol Testing Representative
• Worker's Comp Administrator
• IFTA Fuel Tax Returns Quarterly
• Intercompany billing
• Agility Administration & maintenance
• Office telephone and Cell phone administrator
• Office machinery purchasing/leasing, setup, delivery, & maintenance
• IT/Computer & Server Installation and Maintenance
• Petty Cash Custodian
• 1099/1096 Calculations and Preparation
• Invoicing for Accounts Receivable