Dana McCoy
Lake Dallas,TX
Summary
Dynamic Service Coordinator with a proven track record at Denton County MHMR, adept at client advocacy and developing individualized service plans. Skilled in accurate recordkeeping and fostering relationships, I enhanced client satisfaction through effective communication and resource utilization, ensuring timely access to essential mental health services.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Denton County MHMR
03.2025 - Current
- Coordinated service delivery for clients, ensuring timely access to mental health resources.
- Assisted in developing individualized service plans based on client needs and goals.
- Maintained accurate documentation of client interactions and services provided.
- Liaised with multidisciplinary teams to facilitate effective communication and service coordination.
- Monitored client progress and provided support to enhance engagement in treatment programs.
- Conducted intake assessments, gathering necessary information for proper service allocation.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Area Supervisor
Res Care Community Service IDD
02.2025 - 03.2025
- Supervised daily operations to ensure compliance with organizational standards and safety protocols.
- Coordinated staff schedules and training sessions to enhance team efficiency and service delivery.
- Monitored client progress and reported findings to improve care plans and support strategies.
- Assisted in implementing new policies, promoting adherence among staff members for quality assurance.
- Evaluated service delivery processes, identifying areas for improvement to enhance overall outcomes.
- Provided direct support to clients, ensuring their needs were met with compassion and professionalism.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours and inventory usage, and prepared associated reports.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Developed and maintained positive relationships with clients, families, and team members to foster community engagement.
- Participated in case management meetings, contributing insights to multidisciplinary team discussions on client needs.
Service Coordinator
Denton County MHMR
01.2024 - 11.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Streamlined scheduling processes to improve operational efficiency and reduce appointment wait times.
- Supported training initiatives for new staff, promoting understanding of service protocols and procedures.
Host Home
Carolina Cheevers
06.2021 - 03.2024
- Coordinated daily activities to ensure client needs were met and maintained a safe environment.
- Developed personalized care plans in collaboration with clients and their families to enhance quality of life.
- Facilitated communication between clients, families, and support services to address concerns effectively.
- Monitored client progress and adjusted care strategies to align with individual goals and preferences.
- Implemented feedback mechanisms from clients and families to improve service delivery and satisfaction levels.
- Advocated for clients by connecting them with community resources and support networks tailored to their needs.
- Conducted regular assessments of living conditions to promote a healthy and supportive home environment.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Conducted assessments of potential host homes evaluating suitability based on safety and accessibility requirements.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Developed personalized care plans for each client to address their unique needs and goals.
- Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
- Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Implemented evidence-based practices leading to better quality of life indicators among the host home population.
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Host Home Provider
D & S Community Service IDD
09.2016 - 05.2021
- Trained new staff on best practices for client engagement and safety protocols to ensure consistency in care.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
- Coordinated daily activities to ensure client needs were met and maintained a safe environment.
- Developed personalized care plans in collaboration with clients and their families to enhance quality of life.
- Facilitated communication between clients, families, and support services to address concerns effectively.
- Monitored client progress and adjusted care strategies to align with individual goals and preferences.
- Implemented feedback mechanisms from clients and families to improve service delivery and satisfaction levels.
- Advocated for clients by connecting them with community resources and support networks tailored to their needs.
- Conducted regular assessments of living conditions to promote a healthy and supportive home environment.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Conducted assessments of potential host homes evaluating suitability based on safety and accessibility requirements.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Developed personalized care plans for each client to address their unique needs and goals.
- Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
- Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Implemented evidence-based practices leading to better quality of life indicators among the host home population.
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
High School Diploma -
Wylie High School
Abilene, TXSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Record preparation
- Needs assessment
- Community liaison
- Meeting facilitation
- Status meetings
- Community resource expertise
- MS office expertise
- Ongoing client support
- Family service plans
- Program follow-up and assessment
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Multitasking
- Relationship building
- Task prioritization
- Excellent communication
- Analytical thinking
- Quality assurance
- Teamwork and collaboration
- Decision-making
- Teamwork
- Problem-solving abilities
Timeline
Service Coordinator
Denton County MHMR
03.2025 - Current
Area Supervisor
Res Care Community Service IDD
02.2025 - 03.2025
Service Coordinator
Denton County MHMR
01.2024 - 11.2024
Host Home
Carolina Cheevers
06.2021 - 03.2024
Host Home Provider
D & S Community Service IDD
09.2016 - 05.2021
High School Diploma -
Wylie High School