Dana McCracken

Accomplished Property Desk Adjuster at Alacrity Solutions, LLC, skilled in claims analysis and negotiation. Enhanced customer satisfaction and improved department efficiency through innovative solutions. Proficient in estimating software and adept at critical thinking, delivering exceptional customer service while collaborating with underwriting teams to assess risk exposure.

Employed as Desk Adjuster for Liberty Mutual Insurance from 06/26/2021 to 05/29/2023. Moved to role as Team Lead for File Reviewers, from 05/30/2023. I have been honored to lead teams for several carriers, which include American Modern Insurance Group, Erie Insurance, Liberty Mutual, Sagesure/IAT, Swyfft and Tower Hill.

I am licensed as a Property Adjuster in my resident state of Texas and in Arizona, California, Connecticut, Georgia, Indiana, Kentucky, Louisiana, New Hampshire, Oklahoma,and Oregon.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 10 staff members.
• Documented and resolved coverage escalations which led to resolve and decreased time needed for completion.