Dana McCutcheon
Boynton Beach
Summary
Dynamic and detail-oriented professional with extensive experience as an Executive Secretary at Old Brick and Associates, INC. Proven expertise in time management and advanced multitasking, enhancing executive productivity and operational efficiency. Adept at file management and fostering guest relations, ensuring exceptional service and streamlined communication across departments.
Experienced with managing executive schedules, communications, and office operations. Utilizes organizational and time management skills to efficiently handle multifaceted tasks and prioritize executive needs. Track record of maintaining confidentiality and fostering professional relationships to support executive functions.
Knowledgeable Receptionist with proven track record in providing comprehensive administrative support to executive leadership. Successfully managed complex schedules, organized high-level meetings, and handled confidential information with utmost discretion. Demonstrated ability in communication and organization, ensuring seamless operations and enhanced executive productivity.
Overview
11
11
years of professional experience
Work History
Executive Secretary
Old Brick and Associates, INC
05.2022 - 11.2024
- Managed scheduling and calendar coordination for executive leadership.
- Assisted in preparing meeting agendas and compiling necessary documents.
- Maintained confidential files and records with attention to detail.
- Facilitated communication between departments to ensure operational efficiency.
- Answered high volume of phone calls and email inquiries.
- Handled incoming correspondence and prioritized responses effectively.
- Organized office supplies and maintained inventory levels systematically.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
Medical Receptionist
Hudson Valley Oncology
03.2018 - 05.2022
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Processed insurance verifications and referrals, enhancing patient experience through efficient administrative support.
- Trained new staff on office procedures and software applications to maintain operational consistency.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Office Manager
BC&N Carpet
08.2013 - 03.2018
- Managed office operations and ensured efficient workflow across departments.
- Developed and implemented office policies to enhance productivity and organization.
- Oversaw scheduling, resource allocation, and task delegation among team members.
- Coordinated communication between staff, management, and external stakeholders effectively.
- Trained and mentored junior staff on best practices for office management tasks.
- Conducted regular audits of office supplies and managed inventory levels efficiently.
- Facilitated meetings and prepared reports to support decision-making processes within the organization.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
High School Diploma -
Park Vista
Lake WorthCertificate - Accounting And Finance
Palm Beach State College
09-2008
Skills
- Time management expertise
- Advanced multitasking
- File management
- Guest relations
- Customer service
- Multi-line phone proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Languages
Portuguese
Native or Bilingual
Timeline
Executive Secretary
Old Brick and Associates, INC
05.2022 - 11.2024
Medical Receptionist
Hudson Valley Oncology
03.2018 - 05.2022
Office Manager
BC&N Carpet
08.2013 - 03.2018
High School Diploma -
Park Vista
Certificate - Accounting And Finance
Palm Beach State College