Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Dana McIlwain

Dana McIlwain

Mechanicsville,VA

Summary

Dynamic and results-oriented professional with a proven track record at CarMax Home Office, specializing in Efficiency Optimization and Client Relationship Management. Achieved significant enhancements in operational performance and strengthened client relations, contributing to improved team dynamics and effective project planning. Proficient in leveraging data-driven insights to inform strategic decisions, showcasing strong leadership and critical thinking skills.

Overview

16
16
years of professional experience

Work History

Analyst

CarMax Home Office
Richmond, VA
10.2021 - Current
  • Independently supports dealer services and business analytic needs, collaborating across various departments to include Auction Services, Business Operations, and Customer Relations.
  • Utilizes analysis and decision-making skills to identify efficiency opportunities, develop department reporting, and support operating needs.
  • Addressed and coordinated responses for select inquiries, escalating complex issues when necessary.
  • Ensure high-quality customer interactions for patrons, colleagues, and associates at CarMax.
  • Serves as a mentor to equip, train, and develop other associates.

Coordinator II

CarMax Home Office
Richmond, VA
09.2014 - 10.2021
  • Managed communications with national auto lenders to secure vehicle titles for lease and loan accounts.
  • Partnered with customer relations staff ensuring rapid resolution of all service concerns.
  • Ensured state-specific compliance by auditing and amending vehicle titles.
  • Facilitated team leadership by integrating actionable goals to boost participation.

Administrative Contractor

Belcan Corporation for Lockheed Martin
Hanover, MD
08.2009 - 06.2014
  • Managed database systems and provided facilities assistance while contracting for Lockheed Martin.
  • Routinely ensured upkeep of Management Tracking and Facilities Asset systems for East Central region.
  • Oversaw the creation of work order schedules, ensuring preventive maintenance as required.
  • Documented new hires, transfers, terminations, and program moves to ensure accurate space management across various office sites.
  • Validated credentials regarding identity, citizenship information, as well as security statuses of every visitor within the facility.

Education

High School Diploma -

C.D. Hylton Senior High
Woodbridge, VA
06-2001

Skills

  • Client Relationship Management
  • Efficiency Optimization
  • Project Planning
  • Data-Driven KPI Review
  • Clear Communication Skills
  • Critical Thinking and Problem Resolution
  • Effective Team Leadership
  • Operational Performance Analysis

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Analyst

CarMax Home Office
10.2021 - Current

Coordinator II

CarMax Home Office
09.2014 - 10.2021

Administrative Contractor

Belcan Corporation for Lockheed Martin
08.2009 - 06.2014

High School Diploma -

C.D. Hylton Senior High

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Dana McIlwain