Dana McLaughlin
Gardiner,MT
Summary
Dynamic and results-driven professional with extensive experience at Delaware North, excelling in superior customer service and staff management. Proven track record in training teams and resolving complex issues, fostering loyalty and satisfaction. Adept at optimizing operations and enhancing the customer experience through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lead Bartender
Delaware North
10.2023 - Current
- Supervised bar operations, ensuring efficiency and high customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Sales Associate
Delaware North
05.2022 - 09.2023
- Implemented visual merchandising strategies, optimizing product displays to increase sales and attract customers.
- Collaborated with management to streamline checkout processes, improving transaction speed and accuracy.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Service Advocate
Target
03.2021 - 05.2022
- Assisted customers with product inquiries, ensuring exceptional service and satisfaction.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Trained new staff on service protocols and company policies for optimal performance.
- Supported team members, fostering a collaborative and productive work environment.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
Sociology
University of Delaware
Newark, Delaware, DESkills
- Superior customer service
- Staff management
- Workplace safety
- Engaging personality
- Team training and development
- Clear and effective communication
- Complex Problem-solving
- Service-oriented mindset
Timeline
Lead Bartender
Delaware North
10.2023 - Current
Retail Sales Associate
Delaware North
05.2022 - 09.2023
Service Advocate
Target
03.2021 - 05.2022
Sociology
University of Delaware