Dana McMahon
Rowlett,TX
Summary
Knowledgeable Animal Control Officer with excellent understanding of humane animal treatment procedures. Skilled working with multitude of animal species and responding to calls for service. Hands-on experience performing special animal patrol and managing restraint of large wild animals.
Overview
13
13
years of professional experience
Work History
Animal Control Officer
City Of Rockwall
11.2021 - Current
- Unloaded and impounded animals received from animal control and public.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Captured domestic and wild animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Attended to calls reporting of wild animal bites.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Kennel Technician
Rockwall Adoption Center
03.2021 - 11.2021
- Organized volunteer efforts within the kennel facility, optimizing use of available resources while enhancing overall operations efficiency.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Monitored animals for behavioral problems and signs of health issues.
Lead Patient Care Coordinator
DDS Dentures and Implant Solutions
09.2020 - 03.2021
- Assist patients with making appointments
- Manage the cash drawer daily
- Assist customers with billing inquiries
- Complete and file dental claims
- Filing and assembly of new files
- Mail intake, file and disperse as needed
- Performed general clerical duties, including but not limited to data entry, faxing
- Answer many phone lines in a timely manner
- Multi-tasking, working knowledge of fax and printer
- Run multiple daily reports for production team.
Customer Support Representative
North Carolina Farm Bureau- Pender County
05.2019 - 09.2020
- Assist customers with policy and insurance inquiries
- Manage the cash drawer daily
- Assist customers with billing inquiries
- Filing and assembly of new files
- Mail intake, file and disperse as needed
- Performed general clerical duties, including but not limited to data entry, faxing
- Active knowledge of North Carolina Insurance Laws and Regulations
- Multi-tasking, working knowledge of fax and printer
- Schedule meetings for customers to see agents when needed.
Project Administrator- TAMU Commerce TX
BE&K Building Group
05.2017 - 02.2019
- Assisted in setting up policies and procedures for the duties performed
- Created and managed accurate legal files for all construction projects
- Provided and arranged meetings of subcontractors
- Assisted with expense report submissions
- Performed general clerical duties, including but not limited to data entry, faxing
- Provided excellent customer service and multi-line phone support for Property & Construction Management
- Assisted Project Managers in contract administration and project administration.
Front Desk Reception
Healogics/Christus Wound Care
10.2016 - 05.2017
- Greeted patients, visitors and employees in a professional and courteous manner while providing explanations of the examination, and answering patient questions
- Verified patient identity and examination to be provided in accordance with current policies and procedures
- Effectively coordinated patient schedule with clerical personnel
- Scheduled patient appointments
- Scheduled in-service meetings with vendors.
Front Desk Reception
Zwanger &Pesiri Radiology, LLP
06.2014 - 05.2016
- Greeted patients, visitors and employees in a professional and courteous manner
- Gained patient cooperation by reducing anxieties, providing explanations of the examination, and answering patient questions
- Verified patient identity and examination to be performed in accordance with current policies
- Effectively coordinated patient schedule with clerical personnel, tech assistants, and other technologist to maintain productivity goals
- Effectively communicated information verbally so that others understood as well as effectively listened and understood information presented through spoken words.
Guest Service Team Lead
Target
10.2013 - 02.2014
- Delegated team members
- Provided empathy and ambiguity to resolve conflicts(s)
- Answered telephone and assisted guest/resolved any issue(s)
- Multi-tasking.
Cashier, Customer Service Department Head
Stop and Shop
10.2010 - 10.2013
- Greeted customers and scanned order in timely manner
- Delegated cashiers, advised breaks and counted registers
- Provided Customer Service
- Balanced cashier drawers and counted weekly earnings.
Education
Bachelor of Arts in Psychology -
SUNY College at Old Westbury
Old Westbury, NY12.2014
Associate of Arts in Psychology -
University Of Phoenix
Phoenix, AZ12.2012
Skills
- Assessment skills tests through Indeed
- Typing
- Customer Focus & Orientation
- Data Entry
- Scheduling
- Customer Service
- Zoonotic Disease Knowledge
- Team Management
- Licensing Requirements
- Knowledge of local ordinances
- Criminal Investigations
- Animal Welfare Laws
Volunteer Experience
Horse Ability, Old Westbury, NY, Intern, 01/2014, 05/2014, Devoted 8 hours a week to gain experience with mentally challenged individuals., Gained equestrian knowledge, training techniques., Organized client files, keep record of health requirements.
References
Available upon Request
Timeline
Animal Control Officer
City Of Rockwall
11.2021 - Current
Kennel Technician
Rockwall Adoption Center
03.2021 - 11.2021
Lead Patient Care Coordinator
DDS Dentures and Implant Solutions
09.2020 - 03.2021
Customer Support Representative
North Carolina Farm Bureau- Pender County
05.2019 - 09.2020
Project Administrator- TAMU Commerce TX
BE&K Building Group
05.2017 - 02.2019
Front Desk Reception
Healogics/Christus Wound Care
10.2016 - 05.2017
Front Desk Reception
Zwanger &Pesiri Radiology, LLP
06.2014 - 05.2016
Guest Service Team Lead
Target
10.2013 - 02.2014
Cashier, Customer Service Department Head
Stop and Shop
10.2010 - 10.2013
Bachelor of Arts in Psychology -
SUNY College at Old Westbury
Associate of Arts in Psychology -
University Of Phoenix
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