Dana Meadows
Joplin,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and customer service minded with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Systems Technician
Leggett & Platt Inc.
Carthage, MO
01.2019 - Current
- Works closely with superintendents and supervisors in all buildings
- Oversees the IQS system for Branch 1
- Building new projects for gathering data and safety checks
- Followed safety practices to safeguard against injury and damage to property.
- Conducted internal audits for process improvement initiatives.
- Performed inspections to ensure conformity to established standards and specifications.
- Trained staff on new methods or procedures related to quality assurance.
- Investigated root cause of quality issues using problem solving techniques such as 5 Whys.
- Coordinated with cross-functional teams to ensure timely resolution of quality issues.
- Monitored supplier performance against established criteria and took appropriate action when necessary.
- Conducted internal audits of Quality Systems across the organization.
- Provided technical support for resolving complex quality problems through root cause analysis investigations.
Maintenance Planner
Leggett & Platt Inc.
Carthage, MO
07.2018 - 01.2019
- Works closely with the floor supervisors and MUTs
- Using work orders and requests, I confer with maintenance, MUTs, and supervisors to see what is needed and make certain the request for parts are submitted, and a maintenance plan is drawn up to guide the repair process
- Delivered work orders to the supervisors and completed parts orders to the kitting room to help make the maintenance process more efficient.
- Ensured compliance with applicable safety regulations while performing maintenance activities.
- Created work orders with detailed instructions for technicians to complete maintenance tasks.
- Planned industrial machine maintenance in large manufacturing facilities and kept production running without interruption.
- Assisted in the development of preventative maintenance plans for new equipment installations.
- Identified cost-saving opportunities through improved processes or methods of repair.
- Filled out work orders, and maintenance plans to document work completed.
- Allocated material and labor resources to promote on-time and under-budget project completion.
Quality Data Technician
Leggett & Platt Inc.
Carthage, MO
02.2018 - 07.2018
- Daily roll openings to gather data about units and the effect, over time, of the units after they have been rolled
- Collect measurements of units coming off machines for beta runs
- Work with supervisors and operators to help correct quality issues
- Create spreadsheets to enter data to be shared with supervisors and engineers about units that are being produced
- Effectively communicate daily tasks to keep coworkers and supervisor informed of what has been completed and what is still in progress.
- Collected and monitored data to evaluate hardware execution levels and establish procedures for handling project installation and upgrade.
- Performed quality assurance checks on data entries to ensure accuracy and completeness.
- Investigated discrepancies between source documents and entered information.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Operations Manager
Cartridge
Joplin, MO
02.2012 - 11.2017
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
General Manager
Lube-n-Oil
Joplin, MO
03.2002 - 02.2012
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Missouri Southern State University
12.1998
Joplin High School
05.1997
Skills
- System Troubleshooting
- Equipment Maintenance
- Environmental Compliance
- User Training
- Customer Service
- Quality Control
- Operations Monitoring
- Cost Control
- Product Inspections
- Customer Interaction
- Issue Resolution
- Maintenance and Repairs
- Documentation and Reporting
- Production Scheduling
- Works Well Under Pressure
- Team Training
- Project Support
- Relationship Building
- Work Planning and Prioritization
Certification
- Lockout/Tagout Certification, 10/01/18, Present
- Maintenance Planning and Scheduling Certification, 10/01/18, Present
- Missouri State Vehicle Inspection Certification, 08/01/04, 08/01/08
Additional Information
PROFESSIONAL SUMMARY SKILLS: Reliable and friendly. Quickly learns new concepts and skills. Mechanically inclined. Passionate about helping customers and creating a satisfying experience. Service oriented, and handles tasks with accuracy and efficiency. Good communication skills. I have learned to ask a lot of questions. I have an eagerness to learn how things work, and am always willing to provide assistance with what is needed of me. With my experience I have gained the knowledge to lead people and manage tasks. I have served as a Branch 1 People First Champion and was allowed to discuss communication and the importance of our people in the workplace. I am not afraid to take on additional responsibilities to ensure tasks are done. I tend to work well with others and create a positive atmosphere. I have many course certificates involving Leadership, Lean, Managing Teams, Business Ethics and many more. I understand the importance of leadership when there are things that need to be done.
Timeline
Quality Systems Technician
Leggett & Platt Inc.
01.2019 - Current
Maintenance Planner
Leggett & Platt Inc.
07.2018 - 01.2019
Quality Data Technician
Leggett & Platt Inc.
02.2018 - 07.2018
Operations Manager
Cartridge
02.2012 - 11.2017
General Manager
Lube-n-Oil
03.2002 - 02.2012
Missouri Southern State University
Joplin High School