Dana Mercer
Jupiter,FL
Summary
Dedicated and adaptable professional with a proactive attitude. Strong work ethic and effective communication skills. Resourceful and goal-driven, eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Chief Financial Officer
L.I.C.R.A., Inc.
Nashville, TN
01.2021 - 09.2023
- Oversaw daily operations of the business and provided guidance and assistance, as needed.
- Spearheaded financial operations including budgeting, accounts payable, accounts receivable and payroll.
- Established policies, processes and procedures for the company.
- Determined pricing for services based on costs and competition.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated contracts with vendors and contractors for supplies and services.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Conducted market research to identify new opportunities for growth.
Property Manager
Schatten Properties Management Co., Inc.
Nashville, TN
09.2008 - 01.2021
- Oversaw daily operations of the property.
- Exercised direct supervision over property staff, providing guidance and support to facilitate professional development.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Assessed rental applications and approved or denied prospective tenants based on established criteria. Verified lease and file documentation was accurate.
- Analyzed market conditions and trends regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Generated detailed budgets and financial reports for regional manager and owners.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Performed routine inspections to identify maintenance issues and coordinated necessary repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
Skills
- Corporate Leadership
- Operational Management
- Fiscal Management
- Budget Development
- Documentation compliance
- Risk Management
Timeline
Chief Financial Officer
L.I.C.R.A., Inc.
01.2021 - 09.2023
Property Manager
Schatten Properties Management Co., Inc.
09.2008 - 01.2021
References
References available upon request.
References
References available upon request.