Dana Meyer
Combined Locks
Summary
Dynamic healthcare leader with extensive experience at ThedaCare, excelling in team leadership and process improvement. Proven track record in coaching and mentoring staff, enhancing productivity, and ensuring compliance. Skilled in revenue management and clear communication, driving operational efficiency and delivering exceptional patient service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager, Patient Access
ThedaCare
Appleton
05.2025 - Current
- Collaborated with departments to streamline communication and workflows.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager, Patient Financial Services
ThedaCare
Neenah
01.2020 - 05.2025
- Developed training programs to enhance employee skills and knowledge.
- Led team meetings to align on project goals and expectations.
- Oversaw performance reviews to provide constructive feedback to staff members.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 35 employees, ensuring high productivity and excellent customer service.
Supervisor, Patient Financial Services
ThedaCare
Neenah
01.2019 - 01.2020
- Supervised daily operations and workflow of team members in a fast-paced environment.
- Coordinated schedules and delegated tasks to optimize team performance and productivity.
- Resolved conflicts among team members to promote a positive work environment.
- Assisted in implementing process improvements to enhance overall operational effectiveness.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Lead, Accounts Receivable Representitive
ThedaCare
Appleton
08.2011 - 01.2019
- Collaborated with other departments to resolve any issues related to billing.
- Provided daily support to the Billing team, Insurance Follow-up team, and Credits team.
- Reviewed denials for potential solutions.
- Reviewed accounts for possible refunds when necessary, in accordance with company policy and payer contracts.
- Developed training programs to enhance employee skills and knowledge.
- Coached, mentored, and trained team members in order to improve their job performance.
Patient Account Representative
ThedaCare
Appleton
10.2000 - 08.2011
- Coordinated billing procedures to ensure timely payment collection.
- Maintained accurate and up-to-date patient account records.
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Submitted electronic bills following facility and legal compliance standards.
- Contacted insurance companies to check status of claim payments.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Reviewed accounts for possible refunds when necessary, in accordance with company policy and payer contracts.
Education
Technical Degree - Dental Assisting
Fox Valley Technical College
Appleton, WI01-1998
Skills
- Time management
- Process improvement
- Team leadership
- Coaching and mentoring
- Task delegation
- Revenue management
- Professionalism
- Clear communication
- Employee training
Certification
- CRCR Certificate, July 2024
Timeline
Manager, Patient Access
ThedaCare
05.2025 - Current
Manager, Patient Financial Services
ThedaCare
01.2020 - 05.2025
Supervisor, Patient Financial Services
ThedaCare
01.2019 - 01.2020
Lead, Accounts Receivable Representitive
ThedaCare
08.2011 - 01.2019
Patient Account Representative
ThedaCare
10.2000 - 08.2011
Technical Degree - Dental Assisting
Fox Valley Technical College
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