Dana M. Filauro
Jackson
Summary
- Highly organized Cash Office Administrator with a background in managing financial transactions, sustained accurate records, and followed company policies. Strengths include strong attention to detail, ability to multitask, and proficiency in accounting software. Enhanced overall workflow efficiency through process streamlining.
Overview
16
16
years of professional experience
Work History
Assembler
Extang
Ann Arbor
11.2023 - 11.2024
- Operated various hand tools and power tools to complete assembly tasks efficiently.
- Inspected finished products for quality assurance to company specifications.
- Maintained a clean and organized work area, promoting safety and efficiency.
- Followed standard operating procedures, to ensure consistent product quality.
Machine operator/Assembler
Hicks Plastics
Macomb Twp.
08.2023 - 10.2023
- Assembled products according to specifications, ensuring high quality standards and adherence to production schedules.
- Inspected finished products for defects and malfunctions, making necessary adjustments or repairs as needed.
- Maintained accurate records of production output, including quantities produced and any issues encountered.
- Followed safety protocols and maintained a clean work environment.
Cash office admin./Customer service
Lowe's
Canton
08.2008 - 06.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Managed a high volume of incoming calls and E-Mails, consistently meeting or exceeding response time goals.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Collaborated with cross functional teams to escalate complex issues and provide timely resolutions for customers.
- Assisted customers with product selection based on their needs, and preferences, resulting in increased sales.
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service.
Education
G.E.D. -
Starkweather Academy
Plymouth, MI08.2002
Skills
- Customer service
- Goal-oriented
- Diligent
- Inbound customer support
- outbound outreach
- Multitasking
- Troubleshooting
- Fast-paced work environment
- POS
- zebra handheld
- Quality control
- Focused and persistent
Phone Numbers
(517) 896-4108, (734) 564-4511
Timeline
Assembler
Extang
11.2023 - 11.2024
Machine operator/Assembler
Hicks Plastics
08.2023 - 10.2023
Cash office admin./Customer service
Lowe's
08.2008 - 06.2020
G.E.D. -
Starkweather Academy