Dana Miller
Westland
Summary
Resourceful Medical Secretary ensures efficient office operations and optimal patient flow. Detail-oriented in file organization, appointment scheduling, and patient assistance. Proven experience in medical office environments addressing diverse patient needs.
Overview
18
18
years of professional experience
Work History
Clinical Service Representative
Henry Ford Health System
Livonia
10.2024 - Current
- Provided exceptional and quality service to patients and healthcare professionals in a fast-paced medical office setting
- Conducted outreach activities to ensure patient follow-up and appointment adherence
- Managed patient records, scheduling appointments, and collecting co-pays with strong organizational skills
- Processed incoming faxes and routed them accordingly based on content received
- Demonstrated excellent customer service skills in all interactions
- Ensured patient satisfaction by addressing their needs effectively and efficiently
Registrar/Patient Access
Corewell Health
Dearborn
02.2019 - 02.2024
- Facilitated patient arrivals in Emergency Room, Labor and Delivery, Surgical, and Imaging services.
Streamlined patient intake processes to enhance efficiency.
Coordinated with healthcare staff to ensure timely admissions.
Monitored patient flow to minimize wait times and improve service delivery. - Ensuring correct patient identification ahead of wristband placement
- Confirming and revising patient demographic records, emergency contacts, pharmacy, and primary care physician
- Verifying health insurance status and confirming activation
- Collecting co-pays
- Clarifying General Consent and HIPAA to patient while securing signature
- Ensuring timely completion of registrations for discharge, admission, or transfer
- Trained new employees
Medical Assistant
Ear Nose and Throat Consultants
Southfield
02.2013 - 11.2016
- Scheduled patient appointments and verified insurance authorizations for imaging procedures.
- Roomed patients, collected vital signs, and documented chief complaints.
- Conducted ear examinations and coordinated referrals for hearing tests.
- Assisted physician during procedures and managed setup requirements.
- Answered phone calls and directed inquiries to appropriate departments.
Customer Service Representative
Mill Creek Lighting Supply
Dexter
12.2006 - 09.2008
- Addressed customer inquiries via telephone, ensuring prompt assistance and support.
- Facilitated order placement for customers while resolving concerns effectively.
- Executed telephone sales strategies to enhance revenue generation.
- Managed inventory levels to maintain optimal stock availability.
Education
Medical Assisting -
Ross Medical Center
Taylor, MI12.2013
Skills
- Communication skills
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Patient record management
- Computer literacy
- Customer service and support
- Typing proficiency
- EMR systems expertise
- Customer service
Timeline
Clinical Service Representative
Henry Ford Health System
10.2024 - Current
Registrar/Patient Access
Corewell Health
02.2019 - 02.2024
Medical Assistant
Ear Nose and Throat Consultants
02.2013 - 11.2016
Customer Service Representative
Mill Creek Lighting Supply
12.2006 - 09.2008
Medical Assisting -
Ross Medical Center
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