Open To Work
Dana Miller
North Little Rock,AR
Summary
Experienced childcare leader with a proven track record in coaching and mentoring staff to meet regulatory standards. Skilled in developing and implementing training programs that enhance service quality and community engagement. Committed to fostering a nurturing environment for child development.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Resource and Referral Specialist
Child Care Aware of Central and Southwest Arkansas
North Little Rock, Arkansas
07.2020 - Current
- Led training initiatives to ensure educator adherence to quality childcare standards, enhancing overall program efficacy.
- Guided childcare providers in best practices, improving service delivery and family satisfaction.
- Assisted families in selecting appropriate childcare programs, fostering informed decision-making
- Evaluated all documentation linked to each referral request to guarantee compliance with relevant regulations.
- Enhance knowledge base through ongoing education and specialized training.
- Analyzed educator needs and organized classrooms to ensure compliance with quality ratings.
- Managed community engagement efforts to raise awareness of early childhood education.
Assistant Director
Archild Inc.
Little Rock, Arkansas
03.2004 - 07.2020
- Resolved conflicts among employees, fostering effective dispute resolutions
- Facilitated leadership, expertise, and coaching for newly hired employees to achieve company and minimum license standards.
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards daily.
- Assigned tasks to employees, establishing priorities and objectives.
- Organized and managed details for special events.
- Conducted team meetings to evaluate progress and resolve challenges.
- Executed comprehensive policies and procedures to guarantee adherence to company and minimum licensing standards.
- Coordinated staff performance evaluations and provided constructive feedback to promote professional growth.
- Implemented curriculum integration in conjunction with daily lesson plans.
Childcare Director
Quality Childcare
Little Rock, Arkansas
06.1996 - 03.2004
- Directed daily operations and staff management at Quality Childcare facility.
- Established and delivered educational programs catering to a wide range of age groups.
- Ensured compliance with state regulations and licensing requirements.
- Selected, coached, and assessed qualified childcare staff.
- Oversaw financial budgets associated with childcare operations.
- Led ongoing discussions with staff to formulate strategies aimed at enhancing quality of childcare services.
- Mediated conflicts among staff members and between staff and families.
- Oversaw budgets and resource allocation to ensure optimal program delivery.
- Fostered a safe, nurturing environment for children's growth and development.
- Interacted with parents to strengthen professional connections.
Classroom Teacher
DaySpring Christian Academy
Little Rock, Arkansas
06.1995 - 06.1996
- Developed engaging lesson plans aligned with school curriculum and educational standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Utilized assessment tools for evaluating student progress and adjusting instruction accordingly.
- Enhanced classroom management utilizing positive reinforcement methods to establish a nurturing educational environment.
- Conducted parent-teacher conferences to discuss student performance and address concerns.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Engaged in professional development opportunities to stay current on best practices.
Substitute Teacher
Little Rock School District
Little Rock, Arkansas
11.1994 - 05.1995
- Provided classroom instruction outlined in teacher's lesson plans.
- Promoted a safe and secure atmosphere within the classroom setting.
- Managed classroom behavior to maintain a positive learning environment.
Cashier
Herb's
Lawton, Oklahoma
08.1992 - 09.1994
- Oversaw onboarding of new team members in cash register management, inventory processes, and customer support functions.
- Provided exceptional customer service to patrons utilizing active listening and engagement techniques.
- Stocked shelves and organized merchandise to enhance store appearance.
- Executed cash register duties effectively and precisely, handling payments through cash, check, credit card, gift card, or automatic debit.
Cashier
Crescent Corner
Duncan, Oklahoma
08.1990 - 07.1992
- Executed store opening and closing procedures.
- Provided exceptional customer service to patrons.
- Processed cash and card transactions accurately and efficiently.
- Maintained cleanliness and organization of store.
Admissions Office Assistant
Southwestern Indian Polytechnic Institute
Albuquerque, New Mexico
09.1987 - 04.1990
- Sustained accurate records of applicant pell grants in database.
- Streamlined admissions packet completion and forwarded paperwork to professionals for evaluation and processing.
- Cataloged and archived correspondence.
- Handled telephone calls, providing clear communication, and support.
Education
Associate of Applied Science - Early Childhood Education
Pulaski Technical College
North Little Rock, AR05-2000
Early Childhood Development Certificate - Early Childhood Education
Pulaski Technical College
North Little Rock, AR05-2000
Business Certificate - Business
Red River Vo-Tech
Duncan, OK12-1990
Skills
- Curriculum Development
- Conflict Resolution
- Interpersonal communication
- Regulatory compliance
- Community engagement
- Coaching and mentoring
- Professional development
- Staff management
- Team leadership
Certification
- Professional Development Registry Trainer 2020 to present
- Class 2nd Edition Observer Certification Trainer 2025
- Class 2nd Edition Infant/Toddler and Pre-K Observer Certificate 2020 to present
Affiliations
- Children's Ministries at The Church at Wellington
- Outdoor activities
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Resource and Referral Specialist
Child Care Aware of Central and Southwest Arkansas
07.2020 - Current
Assistant Director
Archild Inc.
03.2004 - 07.2020
Childcare Director
Quality Childcare
06.1996 - 03.2004
Classroom Teacher
DaySpring Christian Academy
06.1995 - 06.1996
Substitute Teacher
Little Rock School District
11.1994 - 05.1995
Cashier
Herb's
08.1992 - 09.1994
Cashier
Crescent Corner
08.1990 - 07.1992
Admissions Office Assistant
Southwestern Indian Polytechnic Institute
09.1987 - 04.1990
Associate of Applied Science - Early Childhood Education
Pulaski Technical College
Early Childhood Development Certificate - Early Childhood Education
Pulaski Technical College
Business Certificate - Business
Red River Vo-Tech