Dana Miller
Cincinnati
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proficient in training staff, managing inventory, and resolving client complaints. Committed to enhancing operational efficiency and driving team performance.
Overview
22
22
years of professional experience
Work History
Floor Technician
Dave's Floor Care
Cincinnati
05.2006 - Current
- Personal Assistant to owner
- Office duties including setting appointments, scheduling and creating flyers and emails
- On site assistant including operating machinery to restore floor surfaces, water damages, inspecting floors and recommending a plan of action, stripping and waxing, moving furniture and other objects for necessary floor maintenance
- Provided customer service by addressing customer complaints in a timely manner.
Attendant
Clean Clothes Laundry
Cincinnati
08.2004 - Current
- Directly in charge when on the job
- Ran cash-rep and related counter responsibilities
- Training new entrants to the company
- Minor marketing to draw clients in i.e. flyers, mail and phone calls
- Processing drop-off laundry
- Customer complaint resolution
- Managing one of the locations which included scheduling, collecting money, bank runs/deposits and product and supply orders
Sales Supervisor
BCBGMAXAZRIA
Cincinnati
09.2010 - 04.2012
- Analyzed clients' needs to tailor solutions that enhanced customer satisfaction.
- Engaged customers using personalized clienteling techniques that increased sales.
- Implemented inventory control processes to ensure optimal stock levels and organization.
- Managed daily sales operations and team performance in a fast-paced retail environment.
- Trained and mentored personal stylists to improve product knowledge and customer service.
- Developed visual merchandising strategies to enhance product displays and appeal.
Sales Associate
Steve Madden
Cincinnati
09.2007 - 09.2010
- Delivered excellent customer service to enhance customer satisfaction
- Monitored promotions and advertisements to effectively communicate offers to customers
- Processed and replenished merchandise to maintain optimal stock levels
- Conducted regular inventory checks to ensure accurate stock levels
- Assisted with floor moves and led merchandising efforts, display maintenance, and housekeeping tasks
Education
Some College (No Degree) - Pre-Business Administration
University of Cincinnati
Cincinnati, OHSkills
- Inventory management
- Customer service
- Issue resolution
- Attention to detail
- Staff training
- Effective communication
- Problem solving
- Team leadership
- Marketing techniques
Timeline
Sales Supervisor
BCBGMAXAZRIA
09.2010 - 04.2012
Sales Associate
Steve Madden
09.2007 - 09.2010
Floor Technician
Dave's Floor Care
05.2006 - Current
Attendant
Clean Clothes Laundry
08.2004 - Current
Some College (No Degree) - Pre-Business Administration
University of Cincinnati