Dana Moran
Boerne,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Real Estate Agent
Keller Williams Legacy Group Realty
San Antonio, TX
04.2024 - Current
- Managed marketing strategies for properties including advertising campaigns and open houses
- Maintained updated knowledge of local real estate markets
- Coordinated appointments to show homes to prospective buyers
- Created detailed property descriptions for use in marketing material
- Researched current listings available in the area using multiple online resources
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions
- Responded promptly to client inquiries via phone or email
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Showed residential properties and explained features, value and benefits of available homes
- Managed sales pipeline by actively following up with prospects and hot leads
- Promoted active listings through social media marketing, open houses and newsletters.
Precertification Specialist
Consultants in Pain Medicine
San Antonio, TX
06.2022 - Current
- Effectively communicated eligibility details and affordability options to patients, demonstrating kindness and respect
- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction
- Entered client information and files into databases for further review and tracking
- Transmitted medical records and other correspondence by mail, email, or fax
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Answered telephones and directed calls to appropriate medical or administrative staff
- Successfully completed insurance verification and obtained required authorizations from various clearing houses for procedures
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Requested and obtained patient referrals by communicating with Provider's offices
- Communicated with patients with compassion while keeping medical information private.
Child Life Specialist
Duke Children's Hospital
Durham, NC
01.2004 - 10.2004
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning
- Developed and supported positive relationships with patients and parents
- Performed assessments to check intellectual, behavioral, and environmental well-being
- Observed and monitored children's play activities
- Maintained a safe play environment
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Identified signs of emotional or developmental problems in children to alert parents or guardians
- Educated children and families on upcoming surgeries and procedures.
Child Life Specialist
Santa Rosa Children's Hospital
San Antonio, TX
09.1999 - 08.2003
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning
- Developed and supported positive relationships with patients and parents
- Performed assessments to check intellectual, behavioral, and environmental well-being
- Observed and monitored children's play activities
- Prepared and educated children and families for procedures in an Emergency Room setting
- Provided distraction and comfort during procedures/tests in an Emergency Room setting
- Communicated with nursing staff and physicians about the emotional and developmental needs of the patient
- Developed individualized coping strategies for patients based on their needs
- Participated in interdisciplinary team meetings to discuss patient care plans
- Organized special events such as birthday parties and holiday celebrations for hospitalized children
- Provided education on child life services to new employees or interns.
Child Life Specialist
Driscoll Children's Hospital
Corpus Christi, TX
08.1993 - 10.1996
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning
- Counseled patients who are experiencing grief due to illness or death of a family member
- Maintained professional relationships with other departments within the hospital setting
- Created age-appropriate activities for hospitalized children
- Educated parents on how to support their child's development while in the hospital
- Assisted families in understanding medical procedures and treatments
- Developed individualized coping strategies for patients based on their needs
- Provided therapeutic play to children in the hospital setting.
Customer Service Associate
Susann's Jewelers
Corpus Christi, TX
05.1996 - 08.1996
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns.
Sales Representative
KMNM 91.3 Radio Station
Corpus Christi, TX
09.1991 - 08.1993
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
Bachelor of Science - Child Development And Family Studies
Texas Tech University
Lubbock, TX12.1990
Skills
- Proficiency in Aprima EHR
- Record Keeping
- Documentation and Paperwork
- Appointment Scheduling
- Telephone Etiquette
- Recordkeeping and Data Input
- Effective Communication Skills
- Customer Service
- Clinical Support
- Relationship Building
- Organization and Time Management
- Insurance Verification
- CPT Coding and Authorization
- Medical Recordkeeping
- Detail-Oriented
- Patient Eligibility Requirements
- Collaboration and Teamwork
Timeline
Real Estate Agent
Keller Williams Legacy Group Realty
04.2024 - Current
Precertification Specialist
Consultants in Pain Medicine
06.2022 - Current
Child Life Specialist
Duke Children's Hospital
01.2004 - 10.2004
Child Life Specialist
Santa Rosa Children's Hospital
09.1999 - 08.2003
Customer Service Associate
Susann's Jewelers
05.1996 - 08.1996
Child Life Specialist
Driscoll Children's Hospital
08.1993 - 10.1996
Sales Representative
KMNM 91.3 Radio Station
09.1991 - 08.1993
Bachelor of Science - Child Development And Family Studies
Texas Tech University
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