Dana Morgan
Practice Manager of Operations
Tallahassee,FL
Summary
Experienced Practice Manager of Operations successful at handling payroll administration and patient relations for a 3-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Exceptional success driving financial improvements and revenue increases for large practices.
Overview
11
11
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
09.2020 - Current
- Supervised, coached, and led team of doctors, dental hygienists and support staff of 17.
- Oversaw accounting, budgeting, and financial reporting.
- Performed billing, collection and reporting functions for office generating over $3.9 million annually.
- Developed partnership with practice doctors, supporting them in their career development and professional goals.
- Hired and trained staff, established and monitored their goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AR, deposits and record-keeping.
- Completed bi-weekly payroll for 17 employees.
- Attained yearly budgetary and contribution margin goals.
- Participated in quarterly business reviews and weekly meetings with Regional Manager.
- Addressed and remedied all patient or team member issues.
Administrative Assistant
Heartland Dental
10.2018 - 09.2020
- Served as key point of contact for patients, ensuring they have a satisfactory experience with the practice.
- Actively monitored and maintained schedule for 7 providers, ensuring holes were filled promptly and efficiently.
- Maintained high level of communication with clinical team, tracked their daily and monthly production goals, and filled schedule accordingly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Conducted insurance audits, posted checks, and collected patient payments to ensure collection goals were met.
- Educated patients on dental insurance coverage in accordance with their plan.
- Updated patient records and insurance information, following all HIPAA and regulatory compliance guidelines.
- Engaged with insurance companies to verify coverage limits and patient coverage.
Merchandising Manager
Old Navy
11.2015 - 10.2018
- Drove profitable sales growth by planning and executing company merchandising direction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
- Created weekly sales reports for individual performance and respective departments using Excel.
- Actively monitored and responded to needs of business, such as forecasting, payroll, and scheduling.
- Quickly and efficiently resolved customer conflicts and maintained customer satisfaction.
- Coached and trained associates, and lead team of 20-30 people.
- Educated staff on coordinating clothing racks and related displays to boost effectiveness of promotions.
Stockroom Supervisor
Old Navy
03.2013 - 11.2015
- Assisted management in opening and closing duties, such as creating sales plans and leading associates.
- Replenished and maintained inventory levels in all departments on the sales floor.
- Recorded shipment information and organized an effective stockroom.
- Audited departments to ensure accuracy of inventory replenishment.
- Led shipment team to open and stock shipments of up to 20,000 units, and ensured it was done within a designated timeframe.
Sales Associate
Old Navy
05.2012 - 03.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Arts - Sociology, Anthropology, Psychology
Florida State University
Tallahassee, FL05.2017
A.A - Psychological Studies
Tallahassee Community College
Tallahassee, FL12.2013
Skills
- MS Office Suite
- Office Administration & Management
- Budget Management
- Payroll Management
- End of Day Balancing
- Recruitment and Hiring
- Workflow Planning
- Report Preparation and Analysis
Timeline
Practice Manager of Operations
Heartland Dental
09.2020 - Current
Administrative Assistant
Heartland Dental
10.2018 - 09.2020
Merchandising Manager
Old Navy
11.2015 - 10.2018
Stockroom Supervisor
Old Navy
03.2013 - 11.2015
Sales Associate
Old Navy
05.2012 - 03.2013
Bachelor of Arts - Sociology, Anthropology, Psychology
Florida State University
A.A - Psychological Studies
Tallahassee Community College