DANA MORRISON
Salem,United States
Summary
Dynamic professional with extensive experience as a Membership Liaison at AirEvac, excelling in data management and insurance verification. Proven ability to enhance operational efficiency and patient relations through meticulous attention to detail and strong organizational skills. Adept at navigating complex systems while ensuring HIPAA compliance and safeguarding patient confidentiality.
Overview
29
29
years of professional experience
Work History
Medical Billing Specialist
BSI Medical Billing
Mountain Home, Arkansas
09.2023 - Current
- Managed client relationships to ensure satisfaction and loyalty.
- Processed invoices efficiently using advanced billing software systems.
- Reviewed billing discrepancies and resolved issues promptly with clients.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Reconciled daily cash receipts with total deposits on bank statement.
- Communicated with insurance companies to resolve claim issues.
- Coordinated with healthcare providers to obtain necessary documentation.
- Applied payments, adjustments, and denials into medical manager system.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Provided customer service support to patients who had questions about their bills or payments due.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Developed strategies for improving collections performance while reducing bad debt write-offs.
- Communicated with insurance representatives to complete claims processing or resolve problem claims
Membership Liaison
AirEvac
West Plains, United States
09.2006 - 09.2023
- Problem Resolution
- Data Management
- Microsoft Office
- Composed and thoroughly reviewed feedback and data to help improve rapport between AirEvac and other entities.
- Oversaw membership data system to keep information updated and complete.
- Updated databases with new and modified customer data.
- Updated patient and insurance data and input changes into company computer system.
- Navigated through multiple online systems to obtain documentation.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Liaised between crews, site of service and billing department to obtain appropriate documentation.
Department Manager
Walmart
West Plains, United States
06.1996 - 09.2006
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
- Delegated work to staff, setting priorities and goals.
Skills
- Organizational Skills
- Proficient with Sharepoint
- Microsoft Office
- Insurance verification
- HIPAA compliance
- Data management
- Payment processing
- Attention to detail
- EMR / Electronic health record software
- HCFA / CMS-1500 processing
- Data entry
- Claims processing
- Medicare and medicaid process
- Patient billing
- Payment posting
- Denial management
- Commercial and private insurance
- Records management
- Claim review
- Financial reconciliation
- Billing procedures
- Cash posting
- Insurance claim processing
Timeline
Medical Billing Specialist
BSI Medical Billing
09.2023 - Current
Membership Liaison
AirEvac
09.2006 - 09.2023
Department Manager
Walmart
06.1996 - 09.2006
Similar Profiles
Angel AdamsAngel Adams
Director of Operations at Enturo Medical Billing/Crescent Medical BillingDirector of Operations at Enturo Medical Billing/Crescent Medical Billing
Roxana ReyesRoxana Reyes
Medical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INCMedical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INC
Christian CuellarChristian Cuellar
Office Assistant at RMI Medical Billing, Inc.Office Assistant at RMI Medical Billing, Inc.
Rafe ScaggsRafe Scaggs
Senior Design Project at NASenior Design Project at NA
Donald LeeDonald Lee
Digital Marketing Specialist/Customer Service Representative at Chop Chop MarketingDigital Marketing Specialist/Customer Service Representative at Chop Chop Marketing