Dana Moschella
Shinnston,WV
Summary
Highly professional with comprehensive experience in front desk concierge roles. Demonstrates strong understanding of customer service, communication and problem-solving skills essential for managing front-desk operations. Proven ability to create welcoming environments for guests, effectively handle administrative duties and uphold high standards of the organization. Previous work resulted in enhanced guest satisfaction and improved operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Concierge
Wingate Hotel
Bridgeport, WV
09.2018 - 09.2021
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
Payroll Assistant
David Stanley Consultants
Fairmont, WV
11.2007 - 06.2012
- Processed payroll for up to 30 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Maintained accurate records of employee time cards and attendance records.
- Resolved discrepancies in employee paychecks on an individual basis.
- Calculated overtime wages and vacation accruals as required by state laws.
Education
Lincoln High School
Shinnston,WV05-1981
Skills
- Guest Relations
- Calendar Management
- Transportation Coordination
- Cash handling experience
- Customer Service
- Conflict Resolution
Timeline
Front Desk Concierge
Wingate Hotel
09.2018 - 09.2021
Payroll Assistant
David Stanley Consultants
11.2007 - 06.2012
Lincoln High School
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