Dana Mullen
Bridgeport
Summary
Accomplished accounting professional with a proven track record in payroll, accounts receivable, accounts payable, enhancing customer satisfaction and streamlining operations. Expert in payroll processing and maintaining employee records, coupled with exceptional verbal and written communication skills. Achieved significant improvements in business processes, demonstrating a strong ability to lead and innovate.
Overview
22
22
years of professional experience
Work History
Owner
The Bird's Nest Upscale Resale Shop
11.2018 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
Real Estate Agent/Accounting Bookkeeper
Sulek & Experts
12.2015 - 11.2018
- Managed real estate contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Presented purchase offers to sellers for consideration.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Streamlined financial processes by implementing efficient bookkeeping systems and software.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
Director of Payroll
Kalkreuth Roofing & Sheet Metal
05.2012 - 12.2015
- Managed a team of payroll specialists, providing guidance and support for the effective execution of all payroll functions.
- Contributed to overall organizational growth by participating in cross-functional projects and sharing payroll expertise with other departments as needed.
- Maintained confidentiality of sensitive employee information while managing personnel records securely within HRIS systems.
- Resolved complex payroll inquiries from staff members in a professional manner while maintaining high levels of customer service quality standards.
- Developed and implemented payroll policies, ensuring compliance with company guidelines and applicable laws.
- Audited payroll data regularly to maintain accuracy, identifying discrepancies and resolving issues promptly.
- Established clear communication channels between the Payroll department and Human Resources, streamlining procedures related to employee information updates.
- Resolved payroll discrepancies by collecting and analyzing information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Managed payroll data entry and processing for over 100 employees to comply with predetermined company guidelines.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Lead a team responsible for preparing, processing, and distributing paychecks to employees across multiple unions, companies, states and departments. Also ensured compliance with regulations, collective bargaining agreements, and company policies.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Administrative Assistant
AEP
09.2009 - 11.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Submitted reports on payroll activities.
Office Manager
Huffner Contracting
07.2003 - 09.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Education
No Degree - Accounting
Belmont College
St. Clairsville, OH06-2027
Associate of Arts - Child Development Associates Accreditation
Washington State Community College
Marietta, OH09-2000
High School Diploma -
John Marshall High School
Glen Dale, WV06-1998
Skills
- Customer relations
- Verbal and written communication
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Payroll auditing
- New hire processing
- Payroll tax filing
- HR support
- Bookkeeping skills
Timeline
Owner
The Bird's Nest Upscale Resale Shop
11.2018 - Current
Real Estate Agent/Accounting Bookkeeper
Sulek & Experts
12.2015 - 11.2018
Director of Payroll
Kalkreuth Roofing & Sheet Metal
05.2012 - 12.2015
Administrative Assistant
AEP
09.2009 - 11.2012
Office Manager
Huffner Contracting
07.2003 - 09.2009
No Degree - Accounting
Belmont College
Associate of Arts - Child Development Associates Accreditation
Washington State Community College
High School Diploma -
John Marshall High School
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