Dana Murray Whitlock
Flight attendant
Merritt Island,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cleaning Contractor
Danas Detailed Custom Cleaning
07.2012 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
Operations Manager
Coastal Septic Service
01.2002 - 09.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
Cardiac Monitor Technician
Health First Cape Canaveral Hospital
12.2001 - 02.2003
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
Education
AA - General Studies
Diploma -
05.1988
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Customer Service
- Problem-solving abilities
Certification
The airline academy
Timeline
Cleaning Contractor - Danas Detailed Custom Cleaning
07.2012 - Current
Operations Manager - Coastal Septic Service
01.2002 - 09.2011
Cardiac Monitor Technician - Health First Cape Canaveral Hospital
12.2001 - 02.2003
Brevard Community College - AA, General Studies
Merritt Island High School - Diploma ,
The airline academy
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