Dana Myers
Kansas City,KS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused Receptionist with 20+ years of hands-on experience answering phone calls, scheduling appointments, verifying Insurance and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
24
24
years of professional experience
Work History
Receptionist
Steven D Pendleton DDS PA
Kansas City, KS
04.2006 - 10.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verify Insurance & prepare patient chart for appointment
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reported suspicious individuals to supervisor.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Collated, bound and stored computer-generated report
- Send Pre Determinations to verify Estimates
Receptionist
Family Dantal Care- Dr Ira Neufeld DDS
Olathe, KS
06.2002 - 03.2006
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
J A Lewandowski DDS PA
Olathe, KS
06.1999 - 06.2002
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
J C Harmon High School
Kansas City, KS05-1998
Skills
- Technical Support
- Clerical Support
- File Management
- Project Coordination
Languages
English
Professional
References
References available upon request.
Timeline
Receptionist
Steven D Pendleton DDS PA
04.2006 - 10.2023
Receptionist
Family Dantal Care- Dr Ira Neufeld DDS
06.2002 - 03.2006
Receptionist
J A Lewandowski DDS PA
06.1999 - 06.2002
High School Diploma -
J C Harmon High School
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