Dana Myers
Kansas City,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Insurance Coordinator
Luis Missura DDS
Leavenworth, Kansas
10.2024 - 04.2026
- Coordinated insurance claims and verification processes, ensuring timely patient appointments and accurate billing.
- Resolved claim issues by effectively communicating with insurance providers, facilitating smoother patient experiences.
- Managed patient records and updated insurance information accurately.
- Scheduled patient appointments and confirmed insurance coverage details.
- Maintained organized documentation for compliance with insurance regulations.
- Reviewed client documentation prior to issuing insurance policies, ensuring compliance and reducing potential errors.
- Collaborated with dental staff to ensure seamless patient care operations.
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
Receptionist Administrator
Steven D Pendleton DDS PA
Kansas City, KS
04.2006 - 10.2023
- Managed patient scheduling and appointment confirmations for a dental practice.
- Coordinated patient intake forms and insurance verification processes efficiently.
- Maintained organized filing systems for patient records and documents.
- Assisted with office communications, including phone calls and email correspondence.
- Handled billing inquiries and processed payments for dental services accurately.
- Provided excellent customer service, addressing patient concerns and inquiries promptly.
- Answered incoming phone calls, routing to appropriate parties throughout the office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Received parcels, routed mail and opened packages for staff.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Adhered to company policies regarding confidentiality of sensitive information.
- Scheduled maintenance visits for office equipment such as computers or printers.
Receptionist Administrator
Ira I Neufeld DDS
Olathe, KS
06.2002 - 04.2006
- Managed patient scheduling and appointment confirmations for a dental practice.
- Coordinated patient intake forms and insurance verification processes efficiently.
- Maintained organized filing systems for patient records and documents.
Receptionist Administrator
J A Lewandowski DDS PA
Olathe, KS
06.1999 - 06.2002
- Coordinated patient intake forms and insurance verification processes efficiently.
- Managed patient scheduling and appointment confirmations for a dental practice.
- Maintained organized filing systems for patient records and documents.
Education
J C Harmon H.S.
Kansas City, KSSkills
- Claims processing
- Insurance verification
- Patient record management
- Compliance documentation
- Appointment scheduling
- Dental insurance experience
Languages
English
Professional
Timeline
Insurance Coordinator
Luis Missura DDS
10.2024 - 04.2026
Receptionist Administrator
Steven D Pendleton DDS PA
04.2006 - 10.2023
Receptionist Administrator
Ira I Neufeld DDS
06.2002 - 04.2006
Receptionist Administrator
J A Lewandowski DDS PA
06.1999 - 06.2002
J C Harmon H.S.