Dana Naprawa
Wrightstown,NJ
Summary
Administrative professional, recognized in project management, experienced in all aspects of Customer Service. Comprehensive experience in multiple industries seeking to apply skills and knowledge to an administrative position. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in, Microsoft Office Suite, Quickbooks Online, and Micros System. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
6
6
years of professional experience
Work History
Paraprofessional- Northern Burlington Middle Schoo
ESS
Mansfield, NJ
12.2021 - 07.2022
- Instructional support for student/students
- Assist the teacher with classroom or general supervision as requested
- Attend to students physical and/or emotional needs, as outlined in a IEP/504 Care plan
- Assist in other duties as requested by teachers or Administration.
- Prepared reports and maintained administrative records
Office Manager
Klean Com LLC
Hamilton, NJ
10.2020 - 08.2021
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Streamlined bookkeeping procedures to increase efficiency and productivity
- Utilized Excel and Quickbooks Online to analyze, store and record company financial information
- Supported management by processing invoices and documents with consistent on-time delivery
- Completed bi-weekly payroll for company employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Central Scheduler
Capital Health
Hopewell, NJ
04.2020 - 10.2020
- Answered phone calls and messages for 17 primary care medical facilities, scheduling appointments and handling patient inquiries
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Registered and verified patient records before triage with most up-to-date information.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Dispatcher
Woolston Companies
Bordentown, NJ
10.2017 - 08.2019
- Coordinate schedules for all Roll-off drivers on a daily and weekly basis, strategically coordinate schedules to maximize fuel and time allotment for drivers on a daily basis
- Answered all incoming calls for company regarding customer deliveries, future arrangements, processed credit card payments and routing issues
- Manage 10 Drivers and coordinate daily schedules and vacation coverage
- Front line of communication and dispatch calls where needed, assist with Accounts, credits and collections
- Manage inventory for Roll-Off containers, including time management so all current and new orders can be fulfilled.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
- Tracked delivery progress to identify possible delays and provide real-time updates to customers
Commercial Move Coordinator
Graebel Van Lines
Moorestown, NJ
08.2016 - 04.2017
- Acted as the liaison between the customer, sales, operations, and the dispatch teams
- Ensured effective interpersonal communication to keep the lines of communication open and accurate
- Monitored the inventory for commercial customers
- Verified all inventory arrived at the designated location on time
- Accurately entered in all data into the system to confirm clients move including inventory, time, and specifications of the inventory being shipped
- Assisted with credit and collections as needed in the event items were not clear or if the client did not pay in a timely manner
- Worked with various members of the organization to ensure customer satisfaction and delivery of work performance.
Household Goods Move Coordinator
McCollister's Van Lines
Bartender
John & Molly's
Toll Collector
Burlington County Bridge Commission
Bar Manager/Bartender/Bookkeeper
Bung's Tavern
Bartender/ Server/Banquet Server-Bartender
Olde York Country Club
Executive Assistant
Greenheart Durawoods
Education
Some College (No Degree) -
Burlington County College
Pemberton, NJDiploma -
Northern Burlington High School
Columbus, NJ06.1995
Skills
- Financial Management
- Budgeting
- Planning Coordination
- Clerical
- Critical Thinking
- Microsoft Office
- Responsible
- Inventory Management
- Cost Reduction
- Leadership
- Customer Service focused
- Strong attention to detail
- Transportation routing
Timeline
Paraprofessional- Northern Burlington Middle Schoo
ESS
12.2021 - 07.2022
Office Manager
Klean Com LLC
10.2020 - 08.2021
Central Scheduler
Capital Health
04.2020 - 10.2020
Dispatcher
Woolston Companies
10.2017 - 08.2019
Commercial Move Coordinator
Graebel Van Lines
08.2016 - 04.2017
Household Goods Move Coordinator
McCollister's Van Lines
Bartender
John & Molly's
Toll Collector
Burlington County Bridge Commission
Bar Manager/Bartender/Bookkeeper
Bung's Tavern
Bartender/ Server/Banquet Server-Bartender
Olde York Country Club
Executive Assistant
Greenheart Durawoods
Some College (No Degree) -
Burlington County College
Diploma -
Northern Burlington High School