Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Dana Nau

Brownstown,PA

Summary

Highly organized and detail-oriented administrative professional excels in healthcare, telephonic scheduling, warehouse management, training and special projects With more than ten years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Team Lead Scheduler

TE Conectivity
Lickdale, USA
01.2023 - Current
  • Respond to client and customer inquiries via phone
  • Conducted performance reviews to identify areas of improvement for team members
  • Assists with training processes for new hires
  • Reviewed existing policies and procedures to ensure they are up-to-date
  • Schedule appointments for sales and management team via inbound call queue
  • Engaged in one-on-one conversations with staff regarding career development plans
  • Instructed new team members on correct procedures for operations

Office Administrator

TE Connectivity
Lickdale, USA
01.2017 - Current
  • Scan and save the New Process's from Engineers for Injection Molding
  • Reviewed and revised inventory levels to ensure adequate stock of materials
  • Researched and resolved discrepancies related to shipments, invoices, and other documentation
  • Maintained records of all scrap materials processed and removed from the facility
  • Maintain customer records, update account information
  • Adjusted machine settings as needed to maintain production requirements and maximize efficiency
  • Schedule appointments for management staff
  • Update and rewrite standard works or specs for Injection molding and for kitting
  • Archive FO packets
  • Entered data into manufacturing batch records using SAP software

Visual Inspector

Kelly Services
Lickdale, USA
05.2013 - 01.2017
  • Inspect Injection molding product
  • Worked with Group Leader and assisted with daily responsibilities
  • Ran Injection molding presses as an operator

Certified Nurses Aide

Landis Homes
, USA
05.2008 - 05.2013
  • Scheduled nurse visits via telephone.
  • Facilitated the scheduling of labs and bloodwork for patients.
  • Participated in educational programs related to nursing assistant skills development.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Retail Sales Associate

Linens 'n Things
Lancaster, PA
08.2007 - 03.2008
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Lead Cashier

Oregon Dairy
Lancaster , PA
05.2003 - 08.2007
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Processed returns and exchanges efficiently while adhering to company policies.

Education

Nurse Aide Certification -

Harrisburg Area Community College
Lancaster, PA

High School Diploma -

Conestoga Valley High School
Lancaster, PA

Skills

  • Proficient with Microsoft Office
  • Appointment Scheduling
  • Organizational Skills
  • Customer Service Excellence
  • Creative Problem-Solving
  • New Hire Training
  • Active Listening
  • Data Entry
  • Complaint resolution
  • Inventory Management Systems
  • Excellent Communication
  • Conflict resolution and De-escalation
  • Strong Time Management

References

References upon request

Certification

  • Certified Nurses Assistant
  • CPR Certified

Timeline

Team Lead Scheduler

TE Conectivity
01.2023 - Current

Office Administrator

TE Connectivity
01.2017 - Current

Visual Inspector

Kelly Services
05.2013 - 01.2017

Certified Nurses Aide

Landis Homes
05.2008 - 05.2013

Retail Sales Associate

Linens 'n Things
08.2007 - 03.2008

Lead Cashier

Oregon Dairy
05.2003 - 08.2007

Nurse Aide Certification -

Harrisburg Area Community College

High School Diploma -

Conestoga Valley High School

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Dana Nau