Dana Newkirk

• Expedited decision-making by delivering detailed reports on property valuations and market trends.
• Utilized CRM software to monitor customer feedback and service requests.
• Responded promptly to customer inquiries via phone, email, and in-person interactions.
• Ensured high-quality service through attentive face-to-face and phone communication.

• Oversaw compliance with government contract parameters in education agreements.

• Prepared daily reports summarizing occupancy, revenue, and operational issues encountered overnight.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Facilitated enrollment processes for employee groups in TN, AL, and NC.
• Collaborated with cross-functional teams to implement client solutions effectively.
• Engaged customers and provided high level of service by carefully explaining details about documents.

• Assisted in preparing reports and documentation for internal meetings
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Maintained updated knowledge through continuing education and advanced training.
• Assisted detailed estimates for all product and labor costs associated with each job.
• Assisted bidding timeline of activities, tasks, and deadlines for each project.
• Timeline management Software

Projects:

Church of the Highlands Chapel

4700 Highlands Way

Birmingham, AL 35210

Regions Bank (Remodels)

UAB MRI Rooms

Ortho Dentist Offices

Gas Stations

• Executed joint development plans with regional municipalities to create Alabama's leading eco-friendly golf community.
• Delivered legal advice on compliance, business decisions, and contract negotiations to ensure best practices.
• Guided real estate law matters including contract negotiations, title searches, surveys, and appraisals.
• Participated in negotiations for contracts related to mergers and acquisitions or joint ventures.
• Conducted thorough research and data analysis to support strategic planning and informed decision-making.

• Directed initiatives in PUD and commercial sales projects.
• Managed administrative tasks and training programs.

Operations Specialist

• Performed periodic maintenance activities on network devices such as firmware upgrades and patching.
• Evaluated local Analyzed network traffic area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
• Trained team members and users in newly implemented and emerging technology to enhance business productivity.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.