Dana Nezat
Lafayette,LA
Summary
Diligent Case Management Supervisor with solid background in case management supervision. Successfully led teams to improve client outcomes and streamline processes. Demonstrated ability in conflict resolution and strategic planning with highly effective communication. Known for collaborative approach and adaptability in dynamic environments. Background knowledge of real estate contracts, home and property insurance and adjusting, home loan financing, construction operations, home appraisals, property assessment and taxes, and disaster recovery contract work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Emergent Risk Solutions
05.2022 - Current
- Provided administrative support to the company by helping to oversee operations, and assist in administrative tasks such as staff onboarding, payroll, recording of billable hours, and mileage reimbursement
- Worked in conjunction with federal and state government agencies such as FEMA and GOHSEP and Florida Recovers to advocate for affected Hurricane survivors by developing individualized plans.
- Lead a team of twenty case managers by providing support, guidance, and constructive feedback on how to solve complex cases using compassion and critical thinking and organize workflow to increase productivity
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Property Manager and Bed and Breakfast Owner/Operator
Property Manager and Bed and Breakfast Owner/Operator
08.2018 - Current
- Managed four short-term rentals of personal properties and maintained a consistent 'super host' status including five-star average reviews for the last six years on Airbnb
- Currently ranked in the top 5% of stays in the area due to ability to anticipate the needs of guests to ensure maximum comfort and satisfaction during their stay
- Maintained the cleaning, care taking, and re-stocking of properties personally, as well as organized and managed schedules of and payments to employees hired to help while keeping detailed records of all expenses, profits, and losses
- Managed all communications with guests regarding scheduling, billing and payments, and instructions and expectations for their stay
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Realtor and Property Investor
Keller Williams Realty
01.2016 - Current
- Analyzed market trends, activities, and conditions to accurately advise clients and develop competitive market proposals
- Cultivated relationships with banks, appraisers, mortgage lenders, and attorneys
- Contributed to a track record of exceeding agency wide efficiency goals
- Lead a team of twenty other agents and assisted in training newer agents to improve marketing and time management strategies
- Worked one on one with clients to broaden their understanding of the home buying process
- Invested in multiple properties and facilitated all renovation budget and construction plans for resale
Bar Manager and Trainer
Ruth's Chris Steak House
01.2006 - 05.2015
- Planned, organized, and executed operations of a restaurant and cocktail lounge
- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Conducted weekly inventory of goods
- Promptly addressed customer service issues and referred to management when necessary
- Trained new employees with an emphasis on developing multi-tasking skills
Education
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette
High School Diploma -
Beau Chene High School
Skills
- Effective Time Management
- Critical Thinking
- Ability to Multitask
- Microsoft Excel
- Computer Skills
- Communication Skills
- Team Management
- Marketing
- Staff Recruitment
- Event Planning
- Payroll Management
- Customer Service
- Administrative Operations
- Case Management
- Google Drive
- Microsoft Office
- Public Relations
- Data Entry Skills
- Client Advocacy
- Program Planning
- Stakeholder Collaboration
- Case assessment
- Conflict Resolution
- Staff Management
References
- Kipp Nelson, Emergent Risk Solutions Owner, kipp.nelson@thinkemergent.com, 9855072011
- Crystal Bunol, Gulf States Insurance, cbunol@gulfstatesinsure.com, 9417354406
- Torie Marceaux, Straus Massey Dineen, LLC, toriemarceaux@gmail.com, 3372981587
Certification
- CPR/AED Certification
Timeline
Case Manager Supervisor
Emergent Risk Solutions
05.2022 - Current
Property Manager and Bed and Breakfast Owner/Operator
Property Manager and Bed and Breakfast Owner/Operator
08.2018 - Current
Realtor and Property Investor
Keller Williams Realty
01.2016 - Current
Bar Manager and Trainer
Ruth's Chris Steak House
01.2006 - 05.2015
High School Diploma -
Beau Chene High School
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette
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