Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Dana Nixon

Office Manager
Virginia Beach,VA

Summary

Proactive professional with 12+years of Medical Office Administrative and Management experience. Aiming to continue my healthcare career with a company where I can utilize my skills to benefit mutual growth and success. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certificate

Work History

Office Manager

See Well Vision
Statesville, NC
11.2016 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Optimized organizational systems for payments, collections, deposits and recordkeeping.
  • Reduced outstanding collection debt by 50%.
  • Increased patient clientele by 70%.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Managed 4-6 employees with various personalities and from different cultures for large 10 physician practice.
  • Built relationships with physicians to create steady referral pipeline.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

Receptionist

National Vision Center
Statesville, NC
06.2014 - 11.2016
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Complete insurance or other claim forms.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Maintain medical records, technical library, or correspondence files
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
  • Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements
  • Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
  • Heat, shape, or bend plastic or metal frames to adjust eyeglasses
  • Answered central telephone system and directed calls accordingly.

Education

Certification - Medical Assisting

Cittone Institute
Philadelphia, PA
10.2005 - 09.2022

Associate of Science - Business

Philadelphia Community College
Philadelphia,Pa
02.2007 - 10.2007

Skills

Database administration

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Certification

Medical Assistant Certificatin

Timeline

Office Manager

See Well Vision
11.2016 - Current

Receptionist

National Vision Center
06.2014 - 11.2016

Associate of Science - Business

Philadelphia Community College
02.2007 - 10.2007

Medical Assistant Certificatin

10-2006

Certification - Medical Assisting

Cittone Institute
10.2005 - 09.2022

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Dana NixonOffice Manager