Dana Norbrun
Marietta
Summary
Dynamic and dependable professional with extensive experience in customer service at Kennesaw State University. Proven ability to multitask and maintain attention to detail while enhancing guest experiences. Skilled in teamwork and organization, consistently delivering high-quality service in fast-paced environments. Committed to excellence and continuous improvement in all tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Kennesaw State University
Marietta
07.2025 - Current
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining areas and service stations.
- Maintained a positive attitude towards coworkers and customers at all times.
WA1 GEN WAREHOUSE
JCPenney Distribution Inc
Forest Park
09.2024 - 04.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Sorted and organized merchandise in preparation for shipment.
- Built pallets for shipment.
- Used handheld RF scanners to read barcodes and sort items with accuracy.
GOURMET ATTENDANT
Marriott International Inc.
Atlanta
06.2023 - 05.2024
- Greeted customers upon arrival at store location and provided them with assistance as needed.
- Provided excellent customer service to guests and ensured their satisfaction with services rendered.
- Operated cash registers, processed credit card transactions, and provided change when necessary.
- Utilized proper safety protocols to reduce risks.
- Prepared food and beverages.
- Maintained a clean, organized, and aesthetically pleasing environment for optimal customer experience.
Food Service Associate
Northside Hospital Gwinnett
Lawrenceville
02.2022 - 03.2022
- Prepared and served meals in accordance with dietary guidelines.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure timely food delivery.
- Restocked napkins, plates and silverware as well as beverages and condiments.
- Followed all health department standards for sanitation and hygiene.
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
FULFILLMENT ASSOCIATE
Walmart Supercenter
Suwanee
07.2021 - 03.2022
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- I possess excellent attention to detail when performing duties such as labeling packages correctly or verifying order information before processing it further.
- Organized boxes and bags orders based on identified carrier method.
- Filled orders using pick to light picking system and RF scanners.
- Maintained organized and clean work area.
CAREGIVER ATTENDANT
The Silvercrest Center for Nursing & Rehab
Jamaica
02.2013 - 12.2020
- Provided assistance with daily living activities such as bathing, dressing, grooming and meal preparation.
- Participated in recreational activities and provided companionship for clients.
- Demonstrated excellent interpersonal skills while providing compassionate care to elderly patients.
- Utilized effective time management strategies when performing assigned tasks.
- Communicated effectively with other healthcare professionals regarding changes in patient status or treatment plans.
- Reported health changes and provided proper documentation to appropriate staff.
- Provided proper care and observation of patient's skin to prevent breakdown.
- Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients.
- Assisted mobility-challenged patients with access to beds, baths, and wheelchairs.
- Checked and documented patient vitals to decipher changes in progress.
- Escorted Residents to medical appointments.
- Maintained accurate records of patient care, condition, progress, and concerns.
Education
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Queensborough Community College
queens02.2022
Skills
- Teamwork and collaboration
- Customer service
- Multitasking
- Attention to detail
- Organizational skills
- Dependable and responsible
- Quick learner
References
References available upon request
Languages
French, Intermediate
Certification
Serv Safe Food Handler
Timeline
Food and Beverage Attendant
Kennesaw State University
07.2025 - Current
WA1 GEN WAREHOUSE
JCPenney Distribution Inc
09.2024 - 04.2025
GOURMET ATTENDANT
Marriott International Inc.
06.2023 - 05.2024
Food Service Associate
Northside Hospital Gwinnett
02.2022 - 03.2022
FULFILLMENT ASSOCIATE
Walmart Supercenter
07.2021 - 03.2022
CAREGIVER ATTENDANT
The Silvercrest Center for Nursing & Rehab
02.2013 - 12.2020
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Queensborough Community College