Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

DANA NORTHCOTT

Oakland ,TN

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant

Methodist Healthcare
11.2020 - 05.2024
  • Obtained and documented patient medical history, medication information, symptoms, and allergies during triage.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs when ordered by physician
  • Conducted patient follow-up and lab calls to monitor treatment progress and answer any questions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Completed medication prior authorizations
  • Performed medical records management,
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Leasing Consultant

Fogelman
06.2019 - 03.2020


  • Superior customer service skills
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Distributed and followed up on tenant renewal notices.
  • Participated in regular training sessions to stay current on industry trends and best practices.

Medical Assistant/Receptionist

Laughlin General Surgery
06.2018 - 04.2019
  • Maintains orderliness and cleanliness of examination rooms; stocks exam rooms and insures all supplies are maintained after each patient
  • Insurance verification; including billing and prior authorizations
  • Maintaining a weekly office schedule and surgery schedule
  • Scheduling patient surgery or testing by Doctors orders after examination
  • Assisting Doctor in the examination room when needed
  • Maintaining a daily inventory and ordering supplies if needed
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.

Pharmacy Technician

Kroger
11.2016 - 04.2017
  • Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
  • Answered incoming phone calls and addressed questions from customers and healthcare providers..
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

HR & Risk Management Assistant

CLK Multifamily Management
03.2012 - 10.2016
  • Assisting HR managers with recruitment, record maintenance and payroll processing, and provide clerical support to all employees
  • Assisting Risk management with maintaining all safety records for all properties
  • Keeping all incident reporting organized in a database
  • Assisting On site with leasing, safety inspections, hiring, and etc

Education

Nursing

Baptist College of Health Sciences
Memphis, TN

High school diploma - General Studies

Bolton High School
Lakeland, TN
05.2007

Skills

  • Medical Office Experience
  • Property Leasing
  • Insurance Verification
  • Risk Management
  • Microsoft Office
  • HIPAA Compliance
  • Customer Service
  • Medical terminology knowledge
  • Patient Scheduling
  • EMR / EHR
  • Clinical Documentation
  • Patient-focused care
  • Reliable team player
  • CPR
  • Immunization Administration
  • Phlebotomy Techniques
  • Patient Flow Management
  • Medical supply inventory

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • Basic Life Support (BLS) - American Heart Association.

Timeline

Medical Assistant

Methodist Healthcare
11.2020 - 05.2024

Leasing Consultant

Fogelman
06.2019 - 03.2020

Medical Assistant/Receptionist

Laughlin General Surgery
06.2018 - 04.2019

Pharmacy Technician

Kroger
11.2016 - 04.2017

HR & Risk Management Assistant

CLK Multifamily Management
03.2012 - 10.2016

Nursing

Baptist College of Health Sciences

High school diploma - General Studies

Bolton High School

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DANA NORTHCOTT