Dana O'Dell
Salt Lake City
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
5
5
years of professional experience
Work History
Community Manager
Greystar
08.2024 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Business Manager
Pacific Crest Real Estate
09.2023 - 08.2024
- Authored budgets, forecasts and financial reports to meet targets.
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Oversaw rent and security deposit collection.
- Addressed tenants needs across assigned properties.
- Managed tenant files, financial accounts and maintenance histories.
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Coordinated preventive maintenance schedule and directed daily maintenance operations.
- Ensured timely communication with property owners regarding updates or concerns about their investments.
- Maintained accurate records of all financial transactions related to properties managed.
- Supervised on-site staff members such as leasing agents, maintenance workers, and security personnel.
- Addressed tenant complaints and resolved conflicts professionally.
- Evaluated local market conditions to determine competitive rental pricing strategies.
Multi-Site Property Manager
Security Properties Residential
01.2023 - 06.2023
- Addressed tenants needs across assigned properties.
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Oversaw rent and security deposit collection.
Property Manager
Dobler Management
09.2022 - 01.2023
- Oversaw rent and security deposit collection.
- Oversaw daily operations of residential properties.
- Implemented cost-saving measures to improve overall profitability of managed properties.
- Addressed tenant complaints and resolved conflicts professionally.
- Negotiated lease agreements with prospective tenants.
Property Manager
Security Properties Residential
07.2020 - 09.2022
- Prepared detailed monthly reports for property owners outlining occupancy rates, financial performance, and maintenance activities.
- Investigated complaints from tenants and resolved issues.
- Kept properties maintained with regular preventive maintenance.
- Informed tenants and property owners regarding taxes and lease expiration dates.
- Scheduled maintenance and repairs for properties as required.
- Surveyed surrounding areas to compare and determine market value, rental and sale rates.
Education
Bachelor - Business Management
Tacoma Community College
Tacoma, WA06.2023
Skills
- Documentation And Reporting
- Strategic Planning
- Customer Retention
- Budgeting and Forecasting
- Business Planning
- Customer Service
- Budget Administration
- Financial Oversight
- Team Leadership
- Vendor engagement
- Staff Training
- Operations Management
- Employee Management
- Budget Creation
- Recruiting and Hiring
Timeline
Community Manager
Greystar
08.2024 - Current
Business Manager
Pacific Crest Real Estate
09.2023 - 08.2024
Multi-Site Property Manager
Security Properties Residential
01.2023 - 06.2023
Property Manager
Dobler Management
09.2022 - 01.2023
Property Manager
Security Properties Residential
07.2020 - 09.2022
Bachelor - Business Management
Tacoma Community College