Dana Ooley
Solsberry,IN
Summary
Proven Technician with a solid background at AT&T, specializing in installation and repair alongside exceptional customer service skills. Expert in maintaining safety and quality control, demonstrated through successful troubleshooting and equipment diagnosis. Known for enhancing customer satisfaction and team efficiency, leveraging tech-savvy capabilities and strong relationship-building.
Overview
33
33
years of professional experience
Work History
Technician
Jest Technologies
08.2022 - Current
Maintain and oversee existing satellite customers and properties.
Conduct ordering and inventory status details
Telecommunications System Technician
AT&T
03.1991 - 08.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
BSBA Core Classes - Business Administration
Indiana Wesleyan University
Marion, INAssociate In Electronics Engineering Technology - Electronics Technology
Ivy Tech Community College of Indiana
Bloomington IN05.1986
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Customer interaction
- Power Tools and Equipment
- Written/Verbal Communication
- Installation and Repair
- Quality Control
- Deadline-oriented
- Routine Inspections
- Relationship Building
- Tech-Savvy
Timeline
Technician
Jest Technologies
08.2022 - Current
Telecommunications System Technician
AT&T
03.1991 - 08.2022
BSBA Core Classes - Business Administration
Indiana Wesleyan University
Associate In Electronics Engineering Technology - Electronics Technology
Ivy Tech Community College of Indiana
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