Dana Ortiz
Slate Hill
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic and punctuality.
Overview
31
31
years of professional experience
Work History
Office Manager
Flannery's Estate Services
01.2001 - Current
- Assisted with daily office operations and administrative tasks to ensure smooth work environment. Daily emails, phone calls, and meeting with estate consigners.
- Organizing estate pick ups, inventory, cataloguing, setting the visual perception of the auction gallery.
- After the completion of the auction, handling the shipping and all customer invoices, emails, organizing the schedule of pick ups with third party companies.
- Handling multi million dollar estates and appraisals
Assistant Store Manager
Ann Taylor
06.1996 - 02.2006
- Analyzed sales trends to identify opportunities for improving store performance and customer satisfaction.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Manager
Polo Ralph Lauren
05.1994 - 06.1996
- Led four departments and initiatives to enhance operational efficiency and improve service delivery standards.
- Developed training programs for staff to promote skill development and elevate performance levels.
- Streamlined communication between sales floor to stock room, with weekly visits to corporate head quarters.
- Analyzed sales from LY to TY making adjustments to sales
- Coordinated scheduling and resource allocation to maximize productivity during peak operational hours.
Education
Associate of Arts - Fashion Marketing Business Management
Berkeley College
Patterson,NJ05-1994
Skills
- Customer service: creating client events to drive business
- Office management: keeping a strick time frame throughout the day to ensure daily tasks are completed
- Organizational skills: thorough and conscientious to detail
- Office administration: daily emails, return calls to both consignors and customers, HR hiring and bi-weekly payroll
- Customer relations: ensuring all customers are satisfied with extreme high customer service
Timeline
Office Manager
Flannery's Estate Services
01.2001 - Current
Assistant Store Manager
Ann Taylor
06.1996 - 02.2006
Assistant Manager
Polo Ralph Lauren
05.1994 - 06.1996
Associate of Arts - Fashion Marketing Business Management
Berkeley College
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