Dana Osburn
Kenova,WV
Summary
Pharmacy Technician Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help team achieve its goals. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Hard worker experienced in problem-solving, service and time management. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medicine Assistance Program
Liaison St. Mary's
06.2019 - Current
- A Medicine Assistance Program Liaison plays a crucial role in ensuring that patients receive the medications they need
- One of the primary responsibilities of a Medicine Assistance
- Program Liaison is to assess patients' eligibility for medication assistance programs (MAPs)
- This involves reviewing patients' medical histories, income, and insurance coverage to determine which programs they may qualify for
- The Liaison must also coordinate with healthcare providers and MAPs to ensure that patients receive the necessary medications
- This may involve communicating with doctors, pharmacists, and insurance companies to obtain prior authorizations or negotiate lower prices
- Additionally, the Liaison must assist patients in completing MAP applications and submitting required documentation
- This may include gathering financial records, prescription histories, and other medical information
- To be effective in this role, a Medicine Assistance Program Liaison must possess strong communication and interpersonal skills
- They must be able to communicate effectively with patients, healthcare providers, and MAP representatives
- They must also have a solid understanding of healthcare systems and insurance programs, as well as familiarity with
Cabell Huntington Hospital
04.2012 - 06.2019
- Pharmacy practice is highly regulated, with numerous laws, regulations, and standards governing the industry
- Ensuring compliance with these regulations is critical for protecting patient health and safety, avoiding legal and financial penalties, and maintaining the integrity of the profession
- The role of a Pharmacy Regulatory Coordinator is essential in ensuring compliance, and this essay will examine the responsibilities of the role, the importance of compliance in pharmacy practice, and strategies for ensuring compliance
- The Pharmacy
- Regulatory Coordinator is responsible for ensuring that a pharmacy complies with all applicable laws, regulations, and standards
- This includes developing and implementing policies and procedures to ensure compliance, monitoring compliance, and reporting any violations to the appropriate authorities
- The qualifications and skills necessary for the role include a thorough understanding of pharmacy regulations and standards, strong communication and organizational skills, and the ability to work independently and as part of a team
- The importance of the Pharmacy Regulatory Coordinator role cannot be overstated
- Compliance with regulations and standards is critical for protecting patient health and safety, avoiding legal and financial penalties, and maintaining the integrity of the pharmacy profession
- Without a dedicated coordinator to oversee compliance, pharmacies may be at risk of non-compliance, which can have serious consequences
- Pharmacists have both legal and ethical obligations to ensure compliance with regulations and standards
- Non-compliance can result in legal and financial penalties, harm to patient health, damage to the reputation of the pharmacy, and loss of license or accreditation
- Compliance is critical for maintaining the trust of patients, healthcare providers, and regulatory agencies
- The Pharmacy Regulatory
- Coordinator plays a critical role in ensuring compliance by monitoring the pharmacy's adherence to regulations and standards, identifying areas of non-compliance, and taking corrective action to address any violations
- The coordinator is also responsible for reporting any violations to the appropriate authorities, which can help prevent further harm to patients and protect the integrity of the pharmacy profession
- Developing a comprehensive compliance program is essential for ensuring compliance in pharmacy practice
- This includes identifying all applicable regulations and standards, developing policies and procedures to ensure compliance, and establishing a system for monitoring and reporting compliance
- Effective compliance monitoring and reporting procedures should be put in place to ensure that any violations are identified and addressed promptly
- Staff training and education are also critical for ensuring compliance
- All staff members should receive regular training on regulations and standards, and should be educated on the importance of compliance and the consequences of non-compliance
- This can help ensure that all staff members are aware of their responsibilities and are committed to maintaining compliance
- Ensuring compliance with regulations and standards is critical for protecting patient health and safety, maintaining the integrity of the pharmacy profession, and avoiding legal and financial penalties
- The role of a
- Pharmacy Regulatory Coordinator is essential in ensuring compliance, and requires a thorough understanding of pharmacy regulations and standards, strong communication and organizational skills, and the ability to work independently and as part of a team
- By developing a comprehensive compliance program, implementing effective monitoring and reporting procedures, and providing staff training and education, pharmacies can ensure compliance and maintain the trust of patients, healthcare providers, and regulatory agencies
- Pharmacy Regulatory Coordinator
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2024
Associate of Science -
Marshall University
Huntington, WV12.2003
Skills
- Prioritization, Problem Solving, Time Management, Meets Deadlines, Teamwork, Program
- Process Monitoring, Progress Reporting, Expense Tracking, Healthcare, Accounting
- Status Updates
- Best Practices
- Regulatory Protocols
- Analytical and Critical Thinking
- Area Knowledge
- Microsoft Office
- Promotion Coordination
- In-Person and Telephone Interviewing
- Organizational Systems
Accomplishments
- MAPs and pharmaceutical industry regulations
- This requires a combination of formaleducation and practical experience
- Many Medicine Assistance Program Liaisons holddegrees in healthcare administration, social work, or a related field
- They may also haveexperience working in a healthcare setting, such as a hospital or clinic
- Despite theimportance of their role, Medicine Assistance Program Liaisons face a number of challenges
- One of the biggest challenges is the limited availability of MAPs for certain medications orpatient populations
- Some programs may only cover certain medications or may have stricteligibility requirements that exclude certain patients
- Additionally, the eligibility requirementsand application processes for MAPs can be complex and constantly changing
- This canmake it difficult for Liaisons to keep up with the latest information and ensure that patientsare applying for the correct programs
- Finally, Medicine Assistance Program Liaisons mustbalance patient needs with financial constraints and limited resources
- They may need tomake difficult decisions about which patients to prioritize or which programs to apply forbased on available funding
- In conclusion, Medicine Assistance Program Liaisons play acritical role in helping patients access the medications they need
- Through their expertise inassessing eligibility, coordinating with healthcare providers and MAPs, and assisting withapplications, they help ensure that patients receive the care they deserve
- Despite thechallenges they face, Medicine Assistance Program Liaisons remain committed to theirmission of improving patient outcomes and reducing healthcare costs.
Affiliations
WV Pharmacy Technician
National Board of Pharmacy
Certification
- WV State Licensed Pharmacy Tech
- National Certified Pharmacy Tech
Timeline
Medicine Assistance Program
Liaison St. Mary's
06.2019 - Current
Cabell Huntington Hospital
04.2012 - 06.2019
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science -
Marshall University