DANA OVERTON
Customer Service Representative
Durant,OK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Old Glory Bank
Durant, OK
04.2023 - 09.2023
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Red River Credit Corporation
Durant, OK
08.2022 - 04.2023
- Calculated debt-to-income ratio to determine maximum loan amounts. Confirmed applicants met lender requirement to repay loans by reviewing applications to determine eligibility. Prepared loan documents and explained terms to clarify loan requirements. Made daily collection call and took payments.
IT Tech Support
360 Broadband
Durant, OK
08.2021 - 07.2022
- Determined hardware and network issues using proactive troubleshooting techniques. Provided support to non-technical internal users through desk side support services. Assisted customers in identifying issues and explained solutions to restore service and functionality. Managed high levels of call flow Identified potential sales and cross-selling techniques
Education
High School Diploma -
Van Alstyne High School
06-1989
Some College (No Degree) - Criminal Justice
Southeastern Oklahoma State University
Durant, OKSkills
- Data analysis
- Project management
- Communication
- Organization
- Problem solving
- Accounts Payable/Receivables
- Customer satisfaction measurement
- Assertiveness
- CRM software proficiency
- Adaptive team player
- Multi-Task Management
- Staff Training
- Retail sales customer service
- Problem-solving abilities
- Positive and professional
- Building rapport
- Administrative Support
- Microsoft Office expertise
- Retail Marketing
- Critical Thinking
- Researching
- Customer Relationship Management (CRM)
Activities
- Nominated to the National Dean's List in 2003
- President's and Dean's Honor Roll for 6 semesters
- Volunteer for the local animal shelter
- Currently working with city government to combat the Homeless Population in our community
Timeline
Customer Service Representative
Old Glory Bank
04.2023 - 09.2023
Customer Service Representative
Red River Credit Corporation
08.2022 - 04.2023
IT Tech Support
360 Broadband
08.2021 - 07.2022
High School Diploma -
Van Alstyne High School
Some College (No Degree) - Criminal Justice
Southeastern Oklahoma State University
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