Paul Muehlfeld
Hinsdale,MA
Summary
As a general manager, I pride myself in being a driven leader with strong problem-solving skills & exceptional talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance to accomplish excellent & quick service resulting in high customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Grounds Maintenance Supervisor
Kripalu Center
08.2023 - Current
- Responsible for hiring, training, scheduling & supervision of grounds crew.
- Implementing company policies & procedures with a high emphasis on safety compliance & attention to detail
- Responsible for flow & distribution of supplies, product ordering & vendor relations.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas
- Established a productive work environment by encouraging open communication, positive reinforcement & promoting a team collaborative work space.
Manager
Moe's Wood Fired Mobile Pizza
05.2017 - 06.2023
- Hired, trained and supervised food truck prep cooks, cashiers and service window attendants.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Monitored and adjusted pricing, discounts and promotions to increase sales & maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained employee records, prepared payroll and scheduled shifts.
Service Writer
Danbury Chevrolet
05.2015 - 06.2017
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Arts - Liberal Arts And General Studies
Western Connecticut State University
Danbury, CT06.1993
Skills
- Exceptional Customer Service
- Problem-Solving
- Coordination with Service Team
- Self Motivated & innovative
- Sales and marketing
- Employee hiring, training & development
- Rapport and relationship building
- Business growth and retention
Timeline
Grounds Maintenance Supervisor
Kripalu Center
08.2023 - Current
Manager
Moe's Wood Fired Mobile Pizza
05.2017 - 06.2023
Service Writer
Danbury Chevrolet
05.2015 - 06.2017
Associate of Arts - Liberal Arts And General Studies
Western Connecticut State University
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