Dana Oyola
Elmer,NJ
Summary
Dedicated office management expert known for exceptional attention to detail and effective scheduling coordination. Committed to enhancing customer satisfaction and streamlining office operations for operational excellence.
Overview
27
27
years of professional experience
Work History
Office Manager
Black Stone Cleaning Company
Cinnaminson, NJ
12.2015 - Current
- Managed daily office operations for a commercial cleaning service.
- Coordinated schedules for cleaning teams and client appointments.
- Handled client inquiries and resolved service-related issues promptly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted with the preparation of budgets, forecasts and financial statements.
Score Key Coordinator Manager
Educational Testing Service, ETS
Ewing , NJ
09.1998 - 04.2019
- Verified consistency, quality, and conformance of completed work through thorough reviews.
- Established processes to optimize workflow efficiency across organization.
- Monitored employee output to ensure adherence to quality standards and proper procedures.
- Create stencils for answer keys for exams
- Quality control database information for accuracy and discrepancies
Education
Early Childhood Education - Education
University of Phoenix
Levittown, PA06-2010
Skills
- Office management
- Budget preparation
- Customer service
- Scheduling coordination
- Vendor management
- Team leadership
- Attention to detail
- Data entry accuracy
- Recordkeeping
Timeline
Office Manager
Black Stone Cleaning Company
12.2015 - Current
Score Key Coordinator Manager
Educational Testing Service, ETS
09.1998 - 04.2019
Early Childhood Education - Education
University of Phoenix