Dana Parham
Athens,AL
Summary
Dynamic Lead Certified Pharmacy Technician with extensive experience at Joe's Pharmacy, excelling in medication dispensing and patient counseling. Proven track record in enhancing prescription accuracy and compliance with HIPAA regulations, while fostering strong relationships with healthcare providers. Adept at training staff and streamlining pharmacy operations to improve patient care outcomes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Lead Certified Pharmacy Technician
JOE'S PHARMACY
08.2022 - 05.2025
- Supervised daily pharmacy operations, ensuring compliance with safety protocols and regulations.
- Trained and mentored junior technicians on medication dispensing and inventory management procedures.
- Implemented quality assurance measures to enhance accuracy in prescription filling and patient safety.
- Coordinated inventory control processes, optimizing stock levels and reducing waste through effective tracking systems.
- Streamlined workflow processes, improving efficiency in prescription processing and customer service delivery.
- Developed training materials for new staff, fostering a comprehensive onboarding experience for pharmacy team members.
- Collaborated with healthcare providers to resolve prescription-related inquiries and enhance patient care outcomes.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
FLORIST OWNER
MISS ICEY'S FLOWER PATCH
03.2000 - 12.2022
- Designed and arranged floral displays for various events, enhancing aesthetic appeal and customer satisfaction.
- Managed inventory levels and placed orders to ensure availability of fresh flowers and supplies.
- Developed creative solutions for unique customer requests, improving client retention rates.
- Collaborated with local businesses to establish partnerships for event services, expanding clientele base.
- Ensured compliance with safety standards in handling flowers and tools, fostering a safe work environment.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Streamlined order processing by implementing an efficient system for tracking client requests and delivery schedules.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
- Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
- Created loyalty program to reward repeat customers, improving customer retention.
- Advised customers on care and maintenance of plants and flowers, increasing customer engagement.
- Maintained high level of cleanliness and organization in shop, ensuring pleasant shopping experience.
- Coordinated with event planners to deliver floral services for weddings and corporate events, ensuring client satisfaction.
- Designed thematic floral arrangements for holidays and special occasions, boosting sales.
- Negotiated with vendors for timely delivery of supplies, maintaining uninterrupted service.
- Leveraged social media platforms to showcase floral designs and promotions, expanding online presence.
- Optimized supply chain logistics to minimize flower spoilage, maximizing product quality.
- Boosted store reputation by creating custom floral arrangements for high-profile events.
- Provided personalized consultation services for wedding and funeral floral arrangements, deepening customer relationships.
- Managed inventory to ensure freshness and availability of seasonal flowers, enhancing customer satisfaction.
- Organized workshops for community to foster interest in floristry, enhancing brand visibility.
- Resolved customer complaints with empathy and professionalism, maintaining positive store image.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Proficient in utilizing floral design software to create custom arrangements.
- Managed daily financial transactions, ensuring accuracy and compliance with regulations.
- Coordinated community outreach programs to strengthen local partnerships and enhance brand reputation.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Associate
SURE SAV PHARMACY
03.2021 - 03.2022
- Assisted customers with product selection and answered inquiries to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate order fulfillment.
- Maintained organized merchandise displays to promote products and increase sales visibility.
- Conducted inventory checks regularly to prevent stock shortages and ensure product availability.
- Educated customers on prescription medications, providing clear instructions for safe usage.
- Handled customer complaints professionally, resolving issues to maintain positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Floral Designer
NIP TUCK FLORIST
02.2017 - 03.2019
- Designed custom floral arrangements for various events, ensuring client satisfaction and adherence to style preferences.
- Collaborated with team members to streamline flower preparation processes, enhancing efficiency in daily operations.
- Managed inventory of floral supplies, maintaining optimal stock levels and minimizing waste through effective ordering practices.
- Assisted in training new staff on floral design techniques and customer service best practices to improve overall team performance.
- Developed seasonal display concepts that increased store visibility and attracted new customers through creative presentations.
- Implemented quality control measures during arrangement creation, ensuring high standards were consistently met across all products.
- Provided exceptional customer service by actively listening to client needs and offering tailored recommendations for floral selections.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
- Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
- Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Prepared potted plants and bouquets based on customer requirements.
- Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
- Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
- Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
- Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
- Conducted market research to stay ahead of floral trends, ensuring offerings remained appealing and contemporary.
- Collaborated with event planners to create thematic floral decorations, elevating event aesthetics and client satisfaction.
- Streamlined order processing and delivery scheduling, improving efficiency and customer satisfaction.
- Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
- Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.
- Managed inventory, ensuring availability of fresh flowers and supplies, reducing waste and optimizing costs.
- Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
- Provided expert care instructions to customers, extending life of their floral purchases.
- Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
- Implemented creative window displays, attracting passerby attention and increasing foot traffic.
- Increased repeat business with exceptional customer service and personalized floral recommendations.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Banking Customer Service Representative
REDSTONE FEDERAL CREDIT UNION
01.1998 - 02.2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and prompt updates.
- Processed customer transactions accurately, ensuring compliance with banking regulations.
- Facilitated account openings and closures while maintaining confidentiality and security protocols.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
- Provided training to new customer service representatives, ensuring high standards of service.
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Coordinated with other departments to address and solve complex customer issues.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Facilitated smooth account opening processes, making banking more accessible to new customers.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
SALES ASSOCIATE
DILLARD'S
03.1994 - 01.1997
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to optimize product visibility and appeal.
- Collaborated with team members to ensure inventory levels met customer demand.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
EAST LIMESTONE HIGH SCHOOL
Athens, AL05-1995
Skills
- HIPAA compliance
- Prescription verification
- Medication dispensing
- Pharmacy software proficiency
- Drug classification
- Patient counseling
- Compounding techniques
- Drug utilization review
- Pharmacy operations management
- Medication storage
Timeline
Lead Certified Pharmacy Technician
JOE'S PHARMACY
08.2022 - 05.2025
Sales Associate
SURE SAV PHARMACY
03.2021 - 03.2022
Floral Designer
NIP TUCK FLORIST
02.2017 - 03.2019
FLORIST OWNER
MISS ICEY'S FLOWER PATCH
03.2000 - 12.2022
Banking Customer Service Representative
REDSTONE FEDERAL CREDIT UNION
01.1998 - 02.2001
SALES ASSOCIATE
DILLARD'S
03.1994 - 01.1997
High School Diploma -
EAST LIMESTONE HIGH SCHOOL