Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Pate

Jasper,AL

Summary

Dynamic Store Manager at Cricket Wireless with a proven track record in operational efficiency and team leadership. Enhanced customer satisfaction through effective coaching and training, while managing inventory and cash controls. Skilled in financial operations and employee development, consistently achieving goals and fostering a collaborative work environment. Looking to obtain a position within a strong valued company to use my experience to achieve success and grow within that company as well as to bring solid, dependable work ethic especially in regards to detail.

Overview

8
8
years of professional experience

Work History

Store Manager

Cricket Wireless
04.2024 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Lead CSR

Ice House Beverages
07.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.

Medical Assistant

Rehab & Wellness Clinic
08.2021 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Medical coding
  • Scheduled patients for outside appointments (tests, specialists, etc)
  • Insurance verification and pre-authorizations
  • Wrote, printed and/or electronically prescribed prescriptions for the physician to sign

Dispatcher/Receptionist

Booger Towing and Tire Center
10.2020 - 05.2021
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Utilized dispatch software to enter customer information, towing requests and receipts.
  • Monitored and tracked dispatch communication systems.
  • Answered phone calls and responded to customer emails.
  • Managed and submitted invoices to private pay customers, insurance companies, police departments for towing/wrecker bills, vehicle repairs/maintenance, impounds
  • Operated multiple computer systems for each service we provided eg. tows, impounds, police rotation calls, repairs, tire center
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected insurance payments, processed transactions and updated relevant records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Coordinated calls for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Preserved accurate records of dispatched calls and receipts.
  • Ordering of proper parts

Branch Manager

Liberty Finance
02.2018 - 04.2019
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Examined customer loan applications for loan approvals and denials.
  • Complied with regulatory guidelines and requirements.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Utilized financial software to prepare consolidated financial statements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Minimized delinquency through collection activities utilizing telephone, mail, and home visits
  • Prepare, file and follow through with all legal suits against delinquent and bankruptcy accounts

Branch Credit Manager

Farmers Home Furniture
11.2016 - 02.2018
  • Brought in more than 20% more customers in 2017 and moving my store to #1 in store growth (nationwide) by identifying problematic accounts and bringing in new customers.
  • Wrote reports detailing branch activities.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Referred delinquent accounts to collections department or outside resources.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Developed strategies to expedite payments and customer resolutions.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Education

High School Diploma -

Carbon Hill High School
Carbon Hill, AL

No Degree - General Academics

Bevill State Community College
Jasper, AL

Managing Cosmetologist - Cosmetology

Jasper Beauty Academy
Jasper, AL

Skills

  • Operational budgeting, Goals and performance and Operational efficiency, Financial operations management
  • Personnel development, Team building and leadership, Work Planning and Prioritization
  • MS office proficient, Systems and software expertise and Documentation and reporting
  • Employee training, scheduling and payroll management
  • Outstanding communication skills, Sales expertise, problem solving, Reliable, dependable
  • Bank and safe deposits and Accurate money handling
  • Cash management/ Opening and closing procedures
  • Previously Licensed Insurance Producer
  • Licensed Managing Cosmetologisy

Timeline

Store Manager

Cricket Wireless
04.2024 - Current

Lead CSR

Ice House Beverages
07.2023 - 02.2024

Medical Assistant

Rehab & Wellness Clinic
08.2021 - 09.2022

Dispatcher/Receptionist

Booger Towing and Tire Center
10.2020 - 05.2021

Branch Manager

Liberty Finance
02.2018 - 04.2019

Branch Credit Manager

Farmers Home Furniture
11.2016 - 02.2018

High School Diploma -

Carbon Hill High School

No Degree - General Academics

Bevill State Community College

Managing Cosmetologist - Cosmetology

Jasper Beauty Academy

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Dana Pate